PetSmart’s loyalty strategy is all about getting personal

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The pet retailer’s loyalty program is at 60 million members and counting.

Embracing innovation in changing times

by Alicia Lavay — Executive Director, ICX Association

ICXA Executive Director Alicia Lavay shares how retailers and brands can pursue bulletproof innovation by being agile and adaptable.

Why customer service needs to embrace new working models

by Roger Beadle — CEO, Limitless

Reasons why retailers should be embracing Gig Customer for Service, a flexible-by-design-model that utilizes gig workers across the world.

Walmart tweaks packaging, fulfillment process to reduce waste

June 5, 2023

Walmart customers picking up items at curbside, or through home delivery, will see a change when it comes to product packaging.

Retailer inventory piles on the decline

May 30, 2023

The midway point of 2023 brings good news regarding the swelling and challenging merchandise inventory retailers have been grappling with for most of a year…

D2C fashion brand taps former Microsoft leader as chief

May 30, 2023

Shobitam, a D2C ethnic fashion brand, has hired on Raghu Sethuraman as chairman and CEO.

ICXA retail peer group talks automation, consumer behavior

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The ICXA Retail Peer Group offers retail leaders a rare chance to share insight and talk retail customer experience issues, trends and challenges.

Home goods retailer taps Bluecore to drive digital marketing

May 25, 2023

Lulu and Georgia, a home goods retailer, is deploying Bluecore's retail growth automation system to drive its digital marketing efforts and so far the results…

Specialty retailer deploys Oracle tech to boost inventory management

May 24, 2023

WH Smith North America, which includes the Marshall Retail Group, a specialty retailer in the airport market, is deploying Oracle technology for better…

India jeweler teams with Yantra on digital transformation

May 23, 2023

CaratLane, India's largest omnichannel jeweler, is partnering with Yantra, a management and business consulting firm, for a digital transformation that will…

Fashion retailer taps Stylitics for styling, product recommendations

May 23, 2023

Windsor LLC, a family-owned women's fashion retailer founded in 1937, is teaming up with Stylitics, an AI-powered digital merchandising platform, to launch…

Grocery, online sales spur Walmart earnings

May 22, 2023

Grocery growth and e-commerce results are prompting Walmart to be a bit more optimistic about its full-year projections as its fiscal Q1 sales jumped nearly 8%.

Target chief cites ‘softness’ regarding Q1 results

May 18, 2023

Target sales grew 0.5% due to what company leaders call "continued softness" in discretionary product categories but were happy with store traffic growth of…

Canadian retailer taps Fluent system for order fulfillment strategy

May 11, 2023

The Aldo Group, a Canadian multinational retailer, is deploying the Order Management System, from Fluent Commerce, in a quest to simply the direct-to-consumer…

Tuesday Morning shuttering stores

May 11, 2023

Retailer Tuesday Morning is beginning to close stores after filing for its second bankruptcy in three years.

Chatmeter Brings Advanced, Generative AI Features to its Brand Intelligence and Reputation Management Platform

Leader in brand intelligence for multi-location brands adds AI review response and social media post-generating capabilities to empower businesses to connect…

Jenny Craig shutters store locations

May 9, 2023

Weight loss and nutrition company Jenny Craig has shut down its physical stores after attempts to secure financing proved futile.

4 ways rich product content helps boost retail digital sales

by Randy Mercer — VP, Global Products, 1WorldSync

To meet (and exceed) consumer expectations, brands must maintain product content consistency across all channels.

5 ways to optimize online experiences to reach a new generation of shoppers

As consumers face continued economic uncertainty, punishing inflation, and other disruptive factors, many are changing their buying behaviors again.

Athlete’s Food intros neighborhood concept store

May 5, 2023

The Athlete's Food has opened its neighborhood concept store at Atlantic Station in midtown Atlanta.