2022 Predictions: 4 ways retail customer engagement is poised for change

by Tony Lorentzen — SVP of Intelligent Engagement Solutions, Enterprise Division, Nuance Communications

In times like these, when change is rapid and constant, correctly anticipating the future can be a huge strategic advantage when it comes to retail customer…

Rihanna launching physical retail stores in 5 cities

January 14, 2022

Pop star and luxury fashion retailer Rihanna is moving into the physical retail landscape by launching stores in five cities to sell her Savage X Fenty line.

The top 4 contact center KPIs and metrics that retailers need to start tracking

The four contact center KPIs and metrics that retailers must measure to generate higher revenue and drive increased business performance.

Revamped return policy may prove costly for retailers

January 4, 2022

During the past year of the COVID-19 pandemic many retailers extended the return policy from the traditional 30 day to 60 and 90 days but the move may prove…

Fostering mobile loyalty 2.0 in 2022: 3 trends retailers must know

by Alex Campbell — Co-founder and CIO, Vibes

Learn how to craft a loyalty program that boosts the customer experience.

Talkdesk Retail Smart Service Brings the Power of AI to Customer Self-Service and Agent Interactions

Intelligently automates common requests and enables contact center agents to deliver more personalized and profitable customer experiences

Holiday returns not a jolly scenario for retailers

December 30, 2021

Retailers are facing a 7% spike in the cost of holiday returns this year, according to a CBRE-Optoro report.

Amazon has big expansion ahead in Texas

December 30, 2021

Amazon will create more than 2,000 jobs in Austin, Texas in the next few years as part of a major expansion in the city.

Nordstrom may split off its Rack

December 29, 2021

Seattle-based Nordstrom is reportedly considering dividing the company into two businesses.

Kroger building high-tech center in North Carolina

December 23, 2021

The Kroger Co. is building a high-tech fulfillment center in North Carolina.

DOOH brings holiday 'experiences' as retailers strive to rebound

by Kevin Damask — Editor, Digital Signage Today

After a difficult 2020 holiday season, the retail industry is expected to rebound this year. To entice shoppers back to stores, retailers are transforming…

Cyber Monday sales dip may reflect consumer trend

December 17, 2021

This holiday season's Cyber Monday sales didn't break any records given sales dipped 1.4%, but the day's consumer activity may reflect that consumers are…

Neiman Marcus mulling corporate shake up

December 15, 2021

Luxury retailer Neiman Marcus is reportedly looking at possibly dividing the company into three specific business units, disconnecting its online store from…

Wayfair launching 3 physical storefronts in 2022

December 9, 2021

Wayfair plans to open three brick-and-mortar stores in Massachusetts come 2022.

Managing high call volume in retail during the Cyber-5 period

Contact center volume was up 41% year over year during the 2021 five-day holiday shopping weekend that extended from Thanksgiving through Cyber Monday…

Target enjoys healthy Q3

November 24, 2021

Comparable Q3 sales grew 12.7%, digital comparable sales grew 29% and earnings per share was up 51.6% for retailer Target in Q3.

Lowe’s sales momentum continues in Q3

November 24, 2021

Home improvement retailer Lowe's reported net earnings of $1.9 billion for the quarter ended Oct. 29, a healthy jump compared to 2020 Q3 net earnings of $69…

Starbucks and Amazon open combined ‘Just Walk Out’ store in NYC

November 19, 2021

Starbucks and Amazon have introduced the companies' first joint store, Starbucks Pickup with Amazon Go, located in New York City at 59th Street between Park…

Product shortages, price hikes hit convenience services hard

Just as they were recovering from COVID-19, supply chain issues have socked convenience services operators with product shortages, price hikes and customer…

3 best practices for retailers expanding from online to in-store

by Mike Webster

The good news in retail is physical store expansion plans continue to outpace closures. Here are tips for success as retailers adjust to the real world.