Bad digital experiences are hurting retailers' bottom line

June 6, 2019

Bad digital experiences are costing brands and retailers revenue as nearly all, 95%, of consumers in the U.S. and U.K. will jump off an e-commerce or brand…

Urban Air CEO: Retail success is all about loving the customer

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Michael Browning, founder and CEO of Urban Air Adventure Park, shared his brand’s secrets to success during a keynote talk at this week's annual ICX…

ICX Association honors cutting-edge customer experiences with Elevate Awards

by Christopher Hall — director, ICX Association

The association recognized the agencies, technology suppliers and brands changing the face of the customer experience with its annual Elevate Awards at the…

Consumers tapping mobile phone more than ever

June 4, 2019

An IDology study reveals consumers are viewing their mobile phone as a more important part of their identity, both at work and in their lives. Shoppers opened…

What revived legacy retail brands need to do to survive

Harry Dewhirst, president at Blis, shares insight on what retail brands need to do on the comeback trail and why using data across all channels is key to the…

FitBit to test wearables with NYC bus, subway tap-and-pay pilot

May 29, 2019

FitBit Pay will be part of a Metropolitan Transportation Authority contactless payment pilot test that will allow riders to use mobile devices to pay their…

AI delivers benefits on all retail fronts, but journey takes courage and commitment

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

AI promises a world of benefits to retail, but learning how to use the technology requires a lot of background work to ensure the data is of high quality and a…

Target beats first quarter expectations, fulfillment plays big role in digital growth

May 23, 2019

The first quarter of 2019 has proved to be a boon for Target Corp. as the retailer boasted better than expected comparable sales, robust traffic growth as well…

Nike, Dick's Sporting Goods charge forward with customer personalization

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Two of the top leading sporting goods retailers offer insight on digital initiatives aimed at improving customer personalization.

Storr raises $3M, launches peer-to-peer mobile marketplace

May 20, 2019

Storr, a San Francisco-based online retail marketplace, has raised another $3 million in funding led by Spark Capital and officially launched its peer-to-peer…

Lowe’s CEO shares insight on honing employees as a strategic advantage

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Lowe's CEO Marvin Ellison made it his mission to create a successful team, which meant spending time with employees and establishing a personal rapport.

Amazon leads $575 million Series G round in Deliveroo

May 17, 2019

Deliveroo, a U.K.-based delivery service with operations across Europe, announced a massive $575 million Series G funding round led by Amazon, along with…

How Google's retail toolkit reaches the tech savvy consumer

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Retail in 2019 is about learning how all different technologies work together rather than the technologies themselves, according tot Google's Daniel Alegre.

San Francisco board oks ban on cashless retail

by David Jones — Editor, Networld Media Group

San Francisco is the latest municipality to ban cashless retail as vulnerable populations demand equal access to shopping and dining services.

Why retailers need to focus on localized social media, marketing

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

A free webinar, sponsored by social media and online reputation management platform SOCi, offers in-depth insight on why retail brick-and-mortar retailers need…

Innovators share ways to eliminate buying friction while boosting omnichannel presence

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

As technology evolves, retailers find it increasingly difficult to keep abreast of new and better ways to improve customer service and understand consumer…

Cashless trend catching on in Japan

May 10, 2019

Japan is taking steps toward becoming a cashless society, with all transactions paid in cash expected to decline from 76.2% in 2018 to 71.4% in 2022, according…

Amazon Go goes with cash in New York City

May 9, 2019

The first Amazon Go store in New York City opened for business this week and is taking cash as well as offering a cashierless checkout customer experience.

How Pinterest bridges the gap between commerce and shopping

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Pinterest continues to find new ways to help consumers discovery their own creativity offering a visual search tool. The platform offering retailers and brands…

Lowe's, Crate and Barrel talk digital and in-store marketing and finding the perfect balance

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Achieving the right mix of digital and in-store marketing is a major focus for home goods retailers. Leaders from Crate and Barrel and Lowe's share insights on…