Omnichannel News & Media
Report says delivery will make or break holiday shopping this year
July 23, 2014
After a holiday season marred by lackluster order fulfillment and dissatisfied consumers, a new report from CFI Group and eBay Enterprise urges retailers to…
read nowAmazon sneakily introduces barebones mobile wallet app
July 22, 2014
Amazon Wallet appeared on the Amazon Appstore and Google Play store late last week, but a number of Android fan blogs are just noticing it exists.
read nowCanadian shopping site SHOP.CA launches mobile app
July 22, 2014
SHOP.CA, a site offering daily sales events for Canadian shoppers, has announced its first mobile app for iPhone and Android devices. According to the company…
read nowACI Worldwide to acquire Retail Decisions to boost CNP fraud prevention
July 21, 2014
ACI Worldwide, a global provider of electronic payment and banking products, and Retail Decisions (ReD), a fraud prevention company, today announced that they…
read nowSurvey: iOS dominates mobile commerce with 11.6M iPhone users making at least one purchase a month
July 18, 2014
Sixty-six percent of iPhone users are making purchases via mobile sites at least once a month, compared to only 47 percent of those with an Android smartphone.
read nowVibes introduces personalized push messaging for brands
July 17, 2014
Mobile marketing firm Vibes has announced the release of personalized Push Messaging, integrated with Catapult, its mobile relationship management platform for…
read nowNRF applauds introduction of the Marketplace and Internet Tax Freedom Act
July 16, 2014
The National Retail Federation has issued a statement from Senior Vice President for Government Relations David French on the introduction of The Marketplace…
read nowSteve Madden selects Certona for e-commerce
July 16, 2014
Certona, a provider of real-time omnichannel personalization, has announced that it was selected by Steve Madden, a leading designer and marketer of fashion…
read nowMobile traffic to e-commerce sites rose from 3 percent to 37 percent in the last 4 years
July 10, 2014
According to the new Custora E-Commerce Pulse Mobile Report, in the past four years the percentage of traffic to e-commerce sites from mobile devices (phones…
read nowReport says most retailers lag Amazon in strategic use of analytics
July 9, 2014
The retail industry is rich in data, yet retailers struggle to derive significant value from their analytics investments, according to a new research report…
read nowSears, Kmart announce cross-store pickup
July 8, 2014
Sears and Kmart have announced an online/in-store collaboration to allow pickup of sears.com or kmart.com orders at any of each other's stores.
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The power of consistent customer service
by Adam Toporek
A few of the reasons why consistency is important and why focusing on basics is a first step to creating consistent experiences.
read nowMobile site redirects add 8 seconds to page loads for online retailers
July 7, 2014
Severe inefficiencies in how some of the top e-retailers' sites load on a mobile device add more than 8 seconds to the page load process, according to new data…
read nowFor the first time, Amazon is in the Top 10 largest retailers
July 3, 2014
For the first time since STORES Media began reporting on the Top 100 largest retailers in America, Amazon.com has joined the ranks of the 10 largest companies…
read nowKroger buying healthy living e-tailer Vitacost.com
July 2, 2014
The Kroger Co. and Vitacost.com, an online retailer of healthy living products, have announced a definitive merger agreement under which Kroger will purchase…
read nowRetailers still far from 'omni-channel maturity'
July 2, 2014
Retailers have barely reached the halfway mark in their journey to omni-channel maturity, according to the results of a new report from Starmount and Retail…
read nowReport says most millennials are using mobile retail apps
July 1, 2014
CFI Group has published its Retail Satisfaction Barometer, which reveals consumer expectations during the shopping process, specifically noting the popularity…
read nowNine West implements LivePerson engagement software
June 30, 2014
LivePerson Inc., a provider of live digital engagement solutions, has announced Nine West Group's successful integration of LiveEngage into the Demandware…
read nowAmazon rolling out takeout service
June 30, 2014
Amazon is rolling out a food takeout service to directly compete with the likes of GrubHub, Seamless and DeliveryHero. TechCrunch reports:
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L'Oreal app holds a mirror to consumer insights
by Bryan Pearson — President, LoyaltyOne
The beauty giant, whose luxury brands include Lancôme, Giorgio Armani and Kiehl’s, has recently unveiled Makeup Genius, an app that redefines digital…
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