Motorola shares vision for future of retail

Motorola unveiled new customer experience solutions at its New York event this week.

Understanding retail's 'third shelf'

by Doug Stephens — President, Retail Prophet Consulting

There have always been two "shelves" in retail. The first can be found in the retail store and is where the product is most often evaluated and ultimately…

Social relevance as more than a pet project

by Bryan Pearson — President, LoyaltyOne

Today, when merchants consider social media, many think of a few key terms: Listen! Word of mouth! Viral marketing! But the most important consideration to…

Survey: Retail-integrated e-commerce increases sales for brands

June 14, 2012

Business owners using retail-integrated e-commerce are showing overall increases in sales, both online and in-stores, according to a survey from Shopatron that…

Vancouver mall customers now shopping via Facebook

June 14, 2012

A Vancouver shopping destination, Park Royal, has added a way for customers to browse products on its Facebook page.

Z Gallerie using Aruba technology for iPads

June 13, 2012

Z Gallerie, a retailer of home decor merchandise, has deployed Aruba Networks technology to support in-store sales and enhance customer engagement. Based on…

Perry Ellis hoping to enhance customer experience with mobile POS

June 13, 2012

Perry Ellis International is hoping to improve its customers' shopping experiences, grow in-store sales and increase brand loyalty by implementing POS…

Swiss coffee company opens boutique in Macy's

June 12, 2012

Switzerland-based Nespresso has opened its first "Boutique-in-Shop" at the Macy's Dadeland Mall in Miami.

Apple's Passbook to help retailers offer loyalty programs

June 12, 2012

Retailers may soon have access to yet another payment and loyalty card option with Apple releasing Passbook Monday at its Worldwide Developer Conference in San…

Retail Anywhere announces mobile POS SuiteApp for NetSuite SuiteCommerce

June 8, 2012

Retail Anywhere, a provider of point-of-sale and cloud-based retail management systems for midsize retailers, has announced the availability of RAiPOS, Retail…

How to design your own solar-powered QR codes

A step-by-step on how to pull off your version of Emart's innovative marketing campaign.

What Amazon's move into luxury apparel really means

by Doug Stephens — President, Retail Prophet Consulting

Internet retail behemoth Amazon has turned a dangerous eye toward the luxury apparel market. Long regarded as more of a clearinghouse for commodity items…

Revel globally launches POS system for iPad, iPhone

June 6, 2012

Revel Systems' retail POS system for the iPad and iPhone — called "Atlas" — is now available worldwide.

Macy's launching shipping program

June 6, 2012

Macy's Inc. is expanding its pilot program that used 23 store locations as backup sites for its online distribution centers. By fall, that number will grow to…

Survey: Big box retailers are earning visits on price, but losing customers on experience

June 5, 2012

Empathica Inc., a provider of customer experience management solutions, has announced that its Consumer Insights Panel survey of more than 6,500 U.S. consumers…

Family Dollar to welcome redbox kiosks

June 5, 2012

Family Dollar Stores will be the newest locations for Coinstar’s redbox DVD kiosks. The retailers have entered into a multi-year agreement, according to a…

Ikea consumers to shop via TV remote controls

June 5, 2012

It seems it was only a matter of time before consumers were able to buy products via remote control while watching TV. What's perhaps surprising, however, is…

IBM Mobile Shopper provides in-store digital scanning, self-checkout

June 4, 2012

IBM has launched retail technology that allows consumers to scan items into their mobile phones while shopping and then check themselves out at an IBM…

Google buys, shuts down e-commerce rating service

June 4, 2012

Google has officially acquired KikScore, a U.S.-based company that gives scores to e-commerce businesses based on their service. Google will not be keeping the…

Study: Consumers want choice of manned, self-service checkout

May 31, 2012

Consumers want a choice of service options with manned checkout (60 percent) and self-service (21 percent), according to a recent survey conducted by TNS on…