What retailers should know about Google Glasses

Retail experts and techies debate the technology's feasibility and why retailers should care.

Bike seller bridging e-commerce, brick-and-mortar gap with build-a-bike kiosks

April 18, 2012

According to the Fort Collins (Colo.) Coloradoan, Fort Collins bicycle retailer Big Shot Bikes is using build-a-bike kiosks to bridge the gap between…

Study: Only 7 percent of e-commerce sites offer one-page checkouts

April 18, 2012

The average number of checkout pages required to complete an order on e-commerce sites was three, and only 7 percent of merchants surveyed offered one-page…

Unlike Apple's walled content garden, Amazon is 'building forests'

The online retailer's deal with J.K. Rowling might hint at its digital retail dominance.

Macy's embracing technology to mirror online shopping experience

April 13, 2012

The success of its online sales is inspiring Macy's Chief Executive Terry Lundgren to make some changes to the in-store shopping experience, according to a…

Gucci unveils mobile POS program

April 12, 2012

Gucci sales associates at select U.S., Europe and Asia locations are equipped with personal Apple iPhone 4S devices to provide shoppers with a more convenient…

Beating the showrooming blues

by Jeff Weidauer — Vice President, Marketing & Strategy, Vestcom International, Inc.

Today's Wall Street Journal carries an article on what's being called "showrooming." This is a relatively new activity where shoppers go to a local brick &…

Are Best Buy's best days behind it?

by Lisa Biank Fasig — Director, JZMcBride and Associates

The news that Best Buy CEO Brian Dunn left the company yesterday created quite a stir across Wall Street and the retail sector. It may also have consumers…

Self-checkout kiosks: Love 'em or leave 'em?

April 9, 2012

It seems self-checkout is either loved or hated. While Walmart and CVS are adding more self-scanning lanes, at least two grocery chains — Albertson's and Big…

Kony explains its mobile application platform

Mobile Payments Today spoke with Chris Dean from Kony at the recent Retail RAMP conference in Chicago. Chris talked about the company's mobile application…

CETW12: How to integrate touchscreens with tablets in retail (Video)

Touch tech firm reimagines the retail space at Customer Engagement Technology World.

Gymboree using hybris to offer multichannel shopping

April 5, 2012

Gymboree Corp. is using hybris, a provider of multichannel commerce and communication software, to enhance its e-commerce efforts and provide a cohesive…

CETW12: Digital Darwinism means only the engaging survive (Video)

by Christopher Hall — writer, self

Creating experiential DOOH campaigns: It's a retail jungle out there; only the adaptable and engaging will survive.

Study: Mobile isn't the end for brick-and-mortar stores

Most consumers still want to shop in stores.

CETW12: NCR integrating mobile with digital signage, kiosks (Video)

NCR partners with app company to create a chain from digital signage to mobile to self-service kiosks.

Benjamin Moore retail network getting mobile sites

March 29, 2012

ChannelNet has announced the launch of mobile websites for Benjamin Moore's Retailer Website Program. The Retailer Website Program has been available to over…

The Container Store adds 'real-time listening' via OpinionLab

March 29, 2012

OpinionLab today announced that The Container Store, retailer of storage and organization products, is using OpinionLab multichannel feedback solutions to…

CETW12: Using other media to push mobile

Retailers must provide a connected experience in order to thrive.

HSN, Universal planning 'multi-channel shopping experience' for Snow White and the Huntsman

March 28, 2012

HSN announced it has partnered with Universal Pictures to create a compelling and unique marketing partnership that entertains HSN's extensive customer base…

Best Buy kiosks landing soon in Toronto airport

March 26, 2012

Best Buy Canada is deploying six Best Buy Express kiosks Friday at Toronto Pearson International Airport in both terminals this month with plans for expansion…