Future of retail: Winning in the digital era

by Jay Sackos

Jay Sackos, vice president at Dolly, explains why effectively scaling a retail business to match the pace of the digital era requires intricate planning. For…

How physical retailers can attract today’s multichannel shopper

by Tom Ertler

Tom Ertler, senior vice president, creative director, at Miller Zell, shares insight on how to create a seamless experience catering to multi-channel shoppers.

Data's role in creating not just 1 customer journey but tens of journeys

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retail Customer Experience interviewed Melissa Tatoris, chief innovation catalyst at MarTech company Acoustic, an independent and open marketing cloud and…

Don't hold your breath waiting for hordes of revenge spending shoppers

by Chris Hogue — Head of Strategy and Product, LiveArea

Chris Hogue, head of strategy and product for LiveArea, warns retailers not to overreact to the "pandemic bounce" in consumer traffic and retail sales.

Under Armour taps Emakina for e-commerce platform effort

May 12, 2021

Sportswear and equipment retailer, Under Armour, is deploying an omnichannel retail ecosystem in a partnership with technology partners, Emakina and Fluent…

Retail’s last chance saloon?

by Jim Shaw

Jim Shaw, founder and partner at Shaw & Co, writes about the 'new normal' of retail and why he views retailers as being on the back foot and those most at risk…

Rubino shoes taps Emarsys to drive omnichannel engagement

May 11, 2021

Footwear specialist Rubino Shoes is partnering with omnichannel customer engagement provider Emarsys to scale its local community focus in the digital…

Best Buy president stepping down in July

May 3, 2021

Mike Mohan, president and COO of Best Buy, is reportedly leaving the electronics retailer by mid summer. Mohan has been with the brand for 17 years and his…

Amazon will beat Walmart by 2025, claims research

April 28, 2021

Walmart might not like this news: Amazon is predicted to overtake the retailer, claiming title as largest U.S. retailer, within just four years.

How to compete with DTC brands

by David Drain

If retailers want to stay competitive, they must change their business models. Competing with direct-to-consumer (DTC) brands is the subject of an upcoming…

The Connected Customer: Digital Interaction & Service Innovation

Leaders in digital customer experience have moved way beyond easy returns and discount codes. Instead, they’re offering custom consultations for clothing and…

Elevate Awards entry deadline extended to April 30; new category added for employee-facing CX

April 21, 2021

The ICX Association is extending the entry deadline for its annual Elevate Awards to April 30 and has added a new category for experiences aimed at employees.

GameStop CEO latest leader to step down

April 20, 2021

GameStop CEO George Sherman is leaving his role as of July 31 and is the third executive to leave the retailer in the last month.

NRF: Big retail import surge continuing this summer

April 9, 2021

An unprecedented surge of imports at retail container ports, which began in the summer of 2020, is expected to continue throughout the upcoming summer.

The connected customer: Digital interaction and service innovation

April 8, 2021

Amrit Dhangal Consumer expectations from retailers are changing rapidly — and it's only getting faster, with digital interactions set to grow 40% in…

3 signs your retail hybrid experience is broken and how to fix it

by Jesus Ramirez

Jesus Ramirez, VP of strategy and innovation at Tall Wave, explains that when it comes to a hybrid retail experience, customers just want to feel like they're…

Amazon inventory strategies may drive physical presence expansion

April 6, 2021

Amazon is exploring potential physical retail locations to deal with unsold inventory but the strategies are on hold due to the ongoing COVID-19 pandemic.

GameStop taps ex-Amazon leader for chief growth role

April 1, 2021

Elliott Wilke, a former Amazon.com Inc. leader, has been named chief growth officer at GameStop Corp.

UK grocer digital leader talks multi-brand, multi-channel CX approach

Sainsbury's is the second largest chain of supermarkets in the U.K., with 2,400 stores and an online presence. It pledges to customers it will continue to…

UK consumers loving retailer subscriptions

March 29, 2021

The ongoing pandemic, home lockdowns and ensuing sad moods are driving the retail subscription market in the U.K. Just about one in five U.K. consumers have…