Omnichannel News & Media
Home furnishing retailer drives efficiency, boosts customer experience
January 12, 2021
RC Willey Home Furnishing is improving efficiency and boosting the customer experience after swapping a legacy EDI system with ecUtopia, TrueCommerce's…
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UK retailer taps Oracle tech for inventory enhancement
January 8, 2021
N Brown Group Plc, a U.K. digital retailer, is deploying Oracle technology solutions to improve inventory processes and decrease operational costs.
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Free webinar: What retail, grocers can learn from cannabis industry
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The cannabis industry has made huge strides when it comes to crafting a seamless, rewarding digital customer experience and presents a boat load of best…
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Making curbside a critical component of the customer experience
Ram Venkataraman , chief product and technology officer at Kibo, says buy online-pickup curbside should not be viewed as a niche trend to sustain retail during…
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How groceries of any size can boost growth beyond COVID-19
Bagrat Sataryan, CEO, Local Express, lists out several attributes grocery and supermarket retailers need to incorporate into the online presence to achieve…
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Nearly half of UK retailers not ready for Brexit transition
December 29, 2020
A good number of U.K. e-commerce and omnichannel retailers are not adequately prepared for the end of the Brexit transition period this week despite the fact…
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Data: Omnichannel consumption up 50% during 2020
December 29, 2020
Omnichannel consumption in the U.S. spiked 50% during 2020 with nearly half of all consumer goods purchases completed via e-commerce, according to Nielsen…
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How retailers can remain competitive during the pandemic
Myles Kleeger, president and chief customer officer, Braze, believes the retail winners of the holiday season, and of the ongoing pandemic, are those using…
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Lounge Underwear teams with Emarsys to gain customer insight
December 22, 2020
The women's underwear brand Lounge Underwear is partnering with omnichannel customer engagement provider Emarsys in an effort to get a deeper understanding of…
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Using customer insights to drive recovery in the pandemic: What 3 key steps do retailers need to follow?
by James Alty
James Alty, founder and managing director of Apteco, offers up three steps retailers can take in striving to rebound from the ongoing COVID-19 pandemic.
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How brands can thrive in the COVID-19 holiday shopping season
by John LeBaron
John LeBaron, CRO of Pattern, shares three recommendations for retailers aiming to make this holiday season a lucrative one.
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Neiman Marcus ex-leader joins ShopWorn
December 17, 2020
Frank Crisci, former merchandising VP and chief merchant at Neiman Marcus Last Call, is joining e-commerce platform ShopWorn as user experience advisor, a…
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Delivering CX that meets the consumer at their moment of need this holiday season
Matthew Tredinnick, global VP, marketing, at Precisely, EngageOne, explains why retailers need to find way to engage consumers where they prefer to engage and…
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Talking With: Diebold Nixdorf retail VP Arvin Jawa
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retail Customer Experience reached out to Arvin Jawa, vice president of global retail strategy and regional VP, Americas Retail, at Diebold Nixdorf, to get his…
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Here’s what’s in store for the 2020 holiday shopping season
by Karl Haller — Consumer Center of Competency leader and retail industry expert for IBM Global Business Services, IBM
Karl Haller, Consumer Center of Competency leader and retail industry expert for IBM Global Business Services, shares insight from IBM's annual Retail…
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How product data can boost customer relationship, after-sale CX strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
In a free one-hour webinar Blustream CEO Ken Rapp maps out an invaluable customer experience strategy tied to the all-important product purchase data.
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French fashion retailer taps Cegid to speed up digital transformation
November 30, 2020
The Beaumanoir Group, a France-based fashion retail enterprise, is deploying Cegid's cloud-based unified commerce platform to enhance omnichannel and POS…
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Jewelry retailer taps Loop Commerce to boost digital gifting
November 25, 2020
Catbird, a New York jewelry designer and retailer, is deploying Loop Commerce's GiftNow to streamline, personalize and enhance the gifting experience.
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Free webinar: Using product data to build strong customer relationships
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
A webinar on Dec. 2, 2020, at RetailCustomerExperience.com and sponsored by Blustream Corporation will detail how retailers can leverage product-owner…
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Fashion designer develops vending machine for hand bags
November 16, 2020
Paris-based fashion designer Jacquemus has created a vending machine offering a selection of the designer's hand bags, including the tiny Chiquito and the new…
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