Digital innovation in retail in the age of the experience economy

by Scott Wassmer — General Manager, Americas, Appnovation

Scott Wassmer, general manager, Americas at Appnovation, takes a look at the retail consumer's expectations when it comes to digital today and in the future.

Why the in-location experience matters more than ever

by Bobby Marhamat — CEO, Raydiant

Bobby , CEO of Raydiant, shares insight on why retailers need to remain inspired when it comes to the in-store experience.

Successful experience strategy means knocking down silos, building the right team

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retail success, and sustainability, is all about customer experience. While some retailers put experience strategies into silos, one expert explains why that…

Use data to figure out the 'why' of the shopper so you can help them with the 'how'

by Ryan Creamore

Ryan Creamore, regional customer success director, Americas, at Infobip, explains why seamless transactions are no longer the way of the future — they are the…

Amazon delivery station boasts unique mural

October 7, 2021

Amazon's latest delivery station in Las Vegas, its third in the valley, boasts a 5,000-square-foot mural created on an exterior wall by local artist Jerry…

SkillNet expands its presence in Latin America with a new office in Mexico

by Neeta Shetty — VP, SkillNet Solutions

October 4, 2021

Geographical expansion increases SkillNet’s digital transformation capabilities in Latin America.

Don’t mourn the loss of the pre-pandemic retail model — reimagine shopping possibilities

by Holly Draher — National Account Director, Harbor Retail

Holly Draher, a national account director at Harbor Retail, shares three steps retailers can take to embrace a retail reinvention and create all-encompassing…

Costco limiting toilet paper, water, cleaning items

September 29, 2021

The ongoing retail supply chain issues plaguing retailers, auto dealers and the home construction industry is driving wholesale retailer Costco to limit items…

The Rise of Hyper-Personalized Retail and Changing Consumer Expectations

In 2020, many consumers tried new avenues for shopping and service. Today, they remain open to these changes – and their expectations are high. In short…

Australian fragrance maker expands online reach

September 17, 2021

The Glasshouse Fragrances, a fragrance maker based in Australia, is expanding its e-commerce channel strategy via two online retailers. The brand is offering…

Walgreens bumping up hourly pay come October

September 14, 2021

Walgreens is the latest retailer to increase wages in the battle to hire on talent.

Lululemon bests analyst earnings expectations

September 10, 2021

A year and a half of consumers staying at home to avoid the COVID-19 pandemic is paying off for one leisure and workout attire retailer.

The shifting retail landscape brings challenges to convenience services

A panel of industry veterans tackled this question head on during a session at the recent NAMA show in New Orleans: 'The future of convenience services: Are…

5 easy ways to ramp up the back-to-school e-commerce strategy

by Ten Chu

Ten Chu, VP of products at Searchspring,

The difference between personalization and customization in retail CX

by Angelo Coletta — Vice President, Diffusion PR

Angelo Coletta, founder of Zakeke, defines personalization and customization within the retail customer experience and the vastly different benefits provided…

Back-to-school 2021: Spike in spend, permanent shift in consumer patterns

Melanie Batley shares insight from KPMG’s retail consumer survey, "Welcome to the new “back to school," which polled consumers on spend and expectations and…

Target continues on healthy sales path

August 19, 2021

Target's second quarter earnings, in which comparable sales grew 9.8% and digital sales has grown nearly 55% in 2021, are evidence the retailer's "durable…

Walmart's robust Q2 driven by stimulus spend, economy status

August 18, 2021

Federal stimulus payments, as well as the migration of shoppers back to physical stores, drove robust earnings for Walmart in the second quarter this year.

Consumer demand, tech needs driving big back-to-school spend

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

As schools re-open consumers are swarming retail stores and e-commerce sites, with big spend projections for the sales season. Retailers with a strong…

Why back-to-school in 2021 presents unique opportunity to impress shoppers

This blog was written by Keith Jelinek, managing director; Rick Maicki, managing director; Darren Morrison, managing director, and Frank Jones, director, at…