Omnichannel News & Media
Louis Vuitton, Nordstrom tops in COVID-19 omnichannel response, reveals report
November 13, 2020
When it comes to retailers thriving during the ongoing pandemic, Louis Vuitton, Nordstrom, Saks Fifth Avenue, Cuyana and Michael Kors reflect omnichannel…
read now
New Balance aims to modernize customer experience with Aptos technology
November 10, 2020
Athletic leader New Balance will deploy Apotos cloud-based applications across its retail footprint in North America and Europe in a quest to modernize and…
read now
Why retailers must get creative with BOPIS to link physical, digital customer experiences
by DeAnn Campbell — Chief Strategy Officer, Hoobil8
DeAnn Campbell, who heads up retail strategy and insights at Harbor Retail, explains why as shopping patterns evolve and a broader range of customers become…
read now
Visa shares how retailers can stop fraud from hurting the business
by Pat Shea — Editor, NetworldMedia
With holidays right around the corner, retailers are trying to capture customer spend earlier than Black Friday. Mike Lemberger, senior vice president and…
read now
Visa aims to curtail fraud for merchants, consumers
by Pat Shea — Editor, NetworldMedia
Fraud is a challenge retailers and consumers regularly battle. Mike Lemberger, senior vice president and regional risk officer for Visa, North America…
read now
How digital gifting led Dover Saddlery to an e-commerce victory
by Dana Springfield — Vice President of Marketing, Dover Saddlery
Dana Springfield, VP of marketing at Dover Saddlery, shares how the retailer's pivot in the arrival of the pandemic led to a robust and winning sales formula…
read now
Macy's leads in apparel digital maturity, reveals study
October 28, 2020
When it comes to digital maturity among apparel retailers, Macy's is at the top of the list, according to Incisiv's first annual Apparel Digital Maturing…
read now
Preparing for the new Next: Building confidence and resiliency
by Antony Wildey — VICE PRESIDENT OF GLOBAL SALES CONSULTING, Oracle
Antony Wildey, vice president, global sales consulting, Oracle Retail, explains that with the reopening of retail, the role of the store and the associates…
read now
Amazon Prime Day 2020 a huge boon for SMB retailers
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Amazon's marketplace saw stupendous sales activity during its annual two-day Prime Day event, with small retailers enjoying a 60% boost compared to last year's…
read now
Online grocery sales will hit $250B in five years, claims report
October 5, 2020
Online grocery sales will account for 21.5% of total grocery sales by 2025, reflecting a value of $250 billion.
read now
Amazon launches palm payment option
September 29, 2020
Amazon is launching a palm payment technology in two Amazon Go stores to speed up the checkout process, simplify the shopping experience and enhance the retail…
read now
Austrian grocery chain launches digital storefront
September 29, 2020
An Austria-based grocery chain, MPREIS, is expanding its brand presence with a digital storefront providing customers an online showcase of products, stock…
read now
Leveraging the benefits of headless commerce to stay relevant
by Drew Lau — VP Product, Mobify
Drew Lau, VP of product at Mobify, explains why 'relevance' as a brand is ultimately all about staying in the sphere of awareness of consumers, and that…
read now
Lowe's goes pickup lockers in a big way
September 24, 2020
Home improvement retailer Lowe's will have pickup lockers in all of its U.S. stores by the end of March, 2021, to better serve its online consumers.
read now
Customer experience in a new retail reality
Ambeshwar Nath, senior vice president, retail, CPG and logistics at Infosys, explains why retailers that find ways to recreate shopping experiences in channels…
read now
Digital will dominate holiday shopping, claims research
September 14, 2020
More than half of consumers, 58%, have financial worries due to the ongoing COVID-19 pandemic, yet 59% expect to spend the same on holiday gifts this year as…
read now
The questions retailers are asking about holiday shopping 2020
by Brian Cluster — Director of Industry Strategy for CPG & Retail, Stibo Systems
As the holiday season approaches, Brian Cluster, industry strategy director at Stibo Systems, explains why an uncertain economic climate isn't necessarily…
read now
Beyond the standard metrics: Measuring store performance in the digital age
by John Kavulich — Vice President, IoT Solution Sales, Acuity Brands
John Kavulich, VP, IoT Solution Sales, Acuity Brands Lighting, Inc., explains why studying the customer journey, and the symbiotic connection between online…
read now
Using in-store methods to drive online conversions
by Raj Shroff — Principal, PINE Strategy & Design
Raj B. Shroff, founder and principal at Pine Strategy & Design, believes it's time for retailers to understand exactly what prevents consumers from buying.
read now
FAA certificate advances Amazon drone delivery
September 1, 2020
That next Amazon package may arrive from the sky as the Federal Aviation Administration is issuing Amazon a certificate of approval for the retailer's Prime…
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
