Shoppers moving to mobile: Where retailers fall short with m-commerce experiences

Dan Carney, senior vice president of operations at Limelight Networks, explains how mobile devices are having broad implications across the retail landscape…

Clothing retailer drives mobile shopping forward with Shopgate app platform

July 20, 2017

Texas Humor, a clothing brand focused on state pride, is using Shopgate's mobile commerce platform to build an enhanced mobile shopping app for customers.

Pet retailer deploys IBM MobileFirst to simplify purchase journey

July 20, 2017

The U.K.-based Pets at Home is launching Sales Assist, an IBM MobileFirst for iOS app for iPad, to drive a simpler purchase process across its 440 stores.

Chatbots gaining popularity with consumers, especially millennials

July 19, 2017

One quarter of U.S. consumers are using a chatbot on a daily basis, and that figure spikes to 40 percent among the millennial generation.

A few changes coming in back-to-school shopping season

July 19, 2017

Mass merchants will benefit most during this year's back-to-school shopping season, and department stores will likely see a decline in consumer traffic…

How to avoid the traps in customer experience measurement

Victoria Bough, general manager for Customer Experience Solutions at Periscope By McKinsey, explores the key steps and traps to avoid in transforming a…

To compete with Amazon, retailers must focus on mobile experience

The beverage alcohol industry in particular might fall victim to Amazon's takeover of Whole Foods.

Why you need to put yourself in your customers’ shoes…or pants…or jackets

Denise DeSisto, VP, marketing automation and product innovation at Customer Portfolios, says every retailer's goal must be to keep customers at the center of a…

JCPenney launching new toy shops in stores and online

July 17, 2017

New toy shops are coming to JCPenney shoppers whether they're browsing brick-and-mortar locations or jumping online to shop.

How to clean your dirty data and why quantity isn't a substitute for quality

Gil Larsen, VP, Americas at Blis, explains why in the geolocation business, accuracy is paramount. As he shares, it's all too easy to fuel an otherwise perfect…

Amazon both friend and foe to retailers

July 14, 2017

While Amazon has long been described as the traditional retail killer, competing retailers view the ecommerce giant as both a foe and a friend — the latter…

Neiman Marcus, HMSHost, b8ta talk designing the retail digital store

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Digital chiefs from legacy and new brands share insight, advice, tips and strategy when it comes to designing the store with digital in mind.

Study: Consumers love to touch, love music, but long wait lines not so much

July 13, 2017

When it comes to brick-and-mortar shopping, a majority of U.S. consumers, 72 percent, love being able to touch, feel and try products, and the statistic jumps…

Webinar: How to tap mobile, personalization to drive a seamless customer journey

A one-hour free webinar on July 27, hosted by Adobe, will offer actionable insights and tips for retailers striving to craft a successful customer journey.

Research highlights challenge points when it comes to customer experience

July 11, 2017

While 76 percent of retail decision makers believe they have enough actionable data, more than half (55 percent) are still relying on written, non-automated…

Consumers willing to pay for a good customer experience, claims new study

July 7, 2017

Eight out of 10 consumers are willing to pay more for better customer experience, according to a new Capgemini study.

Target goes to the mat with mattress startup

July 6, 2017

Shoppers browsing Target's aisles can now check out Casper Mattress mattresses and bedding as the retailer is teaming up with the start-up to sell its wares.

Amazon's Whole Foods deal proves the 'retail mullet' is the future of grocery

ForeSee's Eric Feinberg provides his take on Amazon's multi-billion dollar acquisition of Whole Foods. As he writes, surprisingly not much has been said about…

American Freight Furniture shores up backend to boost customer experience

June 30, 2017

American Freight Furniture and Mattress is deploying Enspire Commerce's technology and platform in its quest to boost customer experience and unify its…

Online clothing startup unveils brick-and-mortar strategy

June 30, 2017

Despite reports claiming the omnichannel may soon go the way of the dinosaur, an upcoming online retailer plans to move into the brick-and-mortar realm.