Omnichannel News
Retail Insight names Bob Godfrey as COO
July 20, 2021
Retail Insight, a provider of store-focused retail analytics technology, has appointed Bob Godfrey as COO.
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Larry White takes top role at Toshiba America Business Solutions
June 30, 2021
Larry White Larry White, chief operating officer of Toshiba America Business Solutions, will assume the role of president and CEO on July 1, replacing…
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Lands' End taps Manhattan Associates' supply chain tech
June 7, 2021
Lands' End is deploying the Manhattan Active Supply Chain solution, from Manhattan Associates Inc., to optimize distribution and transportation and drive a…
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Under Armour taps Emakina for e-commerce platform effort
May 12, 2021
Sportswear and equipment retailer, Under Armour, is deploying an omnichannel retail ecosystem in a partnership with technology partners, Emakina and Fluent…
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Rubino shoes taps Emarsys to drive omnichannel engagement
May 11, 2021
Footwear specialist Rubino Shoes is partnering with omnichannel customer engagement provider Emarsys to scale its local community focus in the digital…
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Best Buy president stepping down in July
May 3, 2021
Mike Mohan, president and COO of Best Buy, is reportedly leaving the electronics retailer by mid summer. Mohan has been with the brand for 17 years and his…
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Amazon will beat Walmart by 2025, claims research
April 28, 2021
Walmart might not like this news: Amazon is predicted to overtake the retailer, claiming title as largest U.S. retailer, within just four years.
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Elevate Awards entry deadline extended to April 30; new category added for employee-facing CX
April 21, 2021
The ICX Association is extending the entry deadline for its annual Elevate Awards to April 30 and has added a new category for experiences aimed at employees.
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GameStop CEO latest leader to step down
April 20, 2021
GameStop CEO George Sherman is leaving his role as of July 31 and is the third executive to leave the retailer in the last month.
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NRF: Big retail import surge continuing this summer
April 9, 2021
An unprecedented surge of imports at retail container ports, which began in the summer of 2020, is expected to continue throughout the upcoming summer.
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The connected customer: Digital interaction and service innovation
April 8, 2021
Amrit Dhangal Consumer expectations from retailers are changing rapidly — and it's only getting faster, with digital interactions set to grow 40% in…
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Amazon inventory strategies may drive physical presence expansion
April 6, 2021
Amazon is exploring potential physical retail locations to deal with unsold inventory but the strategies are on hold due to the ongoing COVID-19 pandemic.
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GameStop taps ex-Amazon leader for chief growth role
April 1, 2021
Elliott Wilke, a former Amazon.com Inc. leader, has been named chief growth officer at GameStop Corp.
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UK consumers loving retailer subscriptions
March 29, 2021
The ongoing pandemic, home lockdowns and ensuing sad moods are driving the retail subscription market in the U.K. Just about one in five U.K. consumers have…
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Southeastern grocer taps HPE's Aruba to modernize operations
March 16, 2021
Ingles Market, a grocery store chain with nearly 200 stores in the U.S. southeast, is undertaking a major network upgrade with partner Aruba, a Hewlett Packard…
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Amazon opens cashierless London supermarket
March 9, 2021
Amazon has gone across the Pond and launched a cashierless supermarket in London, its first outside fo the U.S.
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Study: Many retailers were unprepared for 2020 holiday season
March 9, 2021
A good number, 17%, of U.S. and U.K. retailers, were not prepared for the holiday 2020 sales season and missed out on sales.
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Home improvement retailer deploys Zebra, Reflexis tech to optimize ominichannel experience
March 9, 2021
Mitre 10, New Zealand's biggest home improvement retailer, is deploying Zebra Technologies' Reflexis Systems technology to optimize omnichannel customer…
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Urban Outfitters boosts transaction volume with JRNI technology
March 2, 2021
Urban Outfitters is boosting customer transaction volume by 25% at two of its brands, Anthropologie and BHLDN, after deploying JRNI Appointments, an…
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Gap launching customer experience center in Texas
February 26, 2021
Gap Inc. is planning to open a customer experience center in a quest to speed up inventory delivery and gain efficiency within its digital online shopping…
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