Omnichannel News
Report: Brands not doing well at understanding the customer
September 29, 2016
Despite big gains in technology across IT, marketing and customer relationship teams, some of the biggest brands are not doing a good job of understanding the…
read nowConsumers expect to get holiday shopping done before turkey day
September 19, 2016
Early discounts are one reason one third of consumers expect to finish holiday shopping before November, and many of those shoppers will hit Amazon for…
read nowGoogle pushes out 2-day delivery to 40M new customers
September 15, 2016
Midwest consumers can now tap Google's two-day delivery service, as Google expands the service to 40 million Midwest customers.
read nowOutdoor retailer aims for a deeper customer relationship
September 12, 2016
Cabela's is teaming up with InMoment on a new system that will empower front-line employees and operations leaders with deeper customer intelligence to drive a…
read nowPokémon GO inspires Bloomies' social media omnichannel effort
September 9, 2016
Leading retailer Bloomingdale's is hoping to spark fall season sales with a unique customer engagement effort using social media.
read nowCrate and Barrel boosts mobile experience with new tool
September 7, 2016
Crate and Barrel is using a new technology service to boost the mobile retail experience in its retail stores.
read nowRetail beauty player Birchbox gets robust investment infusion
August 4, 2016
Investors are investing $15 million, in the form of a convertible note, in retail beauty startup Birchbox.
read nowIn-store still beats online when it comes to shopping
July 29, 2016
In-store shopping still ranks top with consumers.
read nowPetSmart picks Manhattan Associates to implement new omni and digital strategies
July 11, 2016
Manhattan Associates announced that PetSmart has selected its Enterprise Order Management Solution (OMS) to help PetSmart deliver omni-channel shopping and…
read nowLive webinar: How to leverage your company's brand value as promotional incentives
July 11, 2016
Gift cards have remained popular for many years, and recent research by Blackhawk Network reveals that 74 percent of shoppers hope to receive gift cards this…
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Webinar: Insight on how mobile is transforming store operations
July 7, 2016
There are two transformative forces playing a big role in today's retail environment — the millennial shopper and the mobile consumer.
read nowMultidev Technologies celebrates major milestone
July 6, 2016
Multidev Technologies, an ERP and omni-channel software player, is celebrating its 20th year. Begun as a small start-up it is now a leading software company…
read nowOnline mobile device shopper is leading the retail wave, reveals new study
July 1, 2016
Smartphone users who are jumping online to shop at least twice during a three-month period are leading the retail revolution and the trend is prompting…
read nowOnline shopping activity moves ahead of in-store retail action
June 30, 2016
Americans are buying more items online and more than half, 51 percent, prefer ecommerce to brick-and-mortar shopping, according to a new BigCommerce report.
read nowDelivery a big part of customer experience, reveals survey
June 29, 2016
More than half, 66 percent, of online consumers said the delivery experience is critical and that poor delivery could easily prompt them to hit another…
read nowFashion retailers beware: A bad fit for shoppers is a bad thing for business
June 28, 2016
Fit, as in clothing fitting the body, is a crucial aspect for consumers and retailers should be aware that a poor fit isn't a good thing in the customer…
read nowBurberry delivers an artistic customer experience
June 27, 2016
Shoppers visiting Burberry's London Regent Street store this month enjoyed a personal experience in purchasing pieces from its latest collection.
read nowStudy: Brand loyalty not such a biggie for millennials
June 24, 2016
Retailers will need to do some serious marketing and brand shifting going forward given the biggest consumer base, those millennials, aren't as loyal or brand…
read nowAmazon opens yet another brick-and-mortar bookstore
June 24, 2016
Portland, Oregon is the latest home for a brick-and-mortar Amazon bookstore.
read nowJuly 4 not just big for firecrackers and BBQs
June 23, 2016
Total spending on the annual patriotic U.S. holiday, July 4, will be a bit higher this year, hitting about $6.8 billion.
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