Omnichannel News
Shoppers favor digital over associates in product data search
April 27, 2017
A good number of consumers rely on a mobile device, rather than insight from a store associate, when it comes to researching a product and 77 percent are using…
read nowWine retailer taps 3Cinteractive platform to create better mobile experience
April 26, 2017
Total Wine & More, a leading independent retailer of fine wines, is teaming with 3Cinteractive and its Switchblade platform for mobile coupon redemption…
read nowRetailers failing at personalization, claims study
April 26, 2017
Less than half of retailers are successfully driving a personalized consumer experience and even fewer are using advanced strategies to customize the shopping…
read nowYETI debuts first flagship boasting unique experience
April 25, 2017
Premium cooler and drinkware brand YETI's first flagship location in Austin, Texas boasts an engaging patron atmosphere aimed at inspiring shoppers to get out…
read nowCustomer engagement provider taps Amazon Alexa in feedback effort
April 21, 2017
Rant & Rave, a customer engagement company, is using Amazon's cloud-based Alexa to help clients access real-time customer feedback.
read nowNordstrom taps Infor solution to boost omnichannel capabilities
April 21, 2017
Fashion retailer Nordstrom is tapping Infor Rhythm for Commerce to be more nimble, quick and consistent across its sales channels.
read nowPacketZoom helps Sephora boost mobile connection, image views
April 20, 2017
Sephora is aiming to boost consumer mobile engagement and sales among international customers with a new launched mobile shopping app and the integration of…
read nowAptos study highlights successful omnichannel engagement strategies
April 20, 2017
Personalization and prioritizing cross-channel data consistency are two key strategies retailers are taking to boost omnichannel customer engagement, according…
read nowClothing retailer goes with Aptos platform to drive seamless customer experience
April 13, 2017
Brooklyn-based J.McLaughlin, an American clothing and accessories retailer, is using the Aptos Singular Commerce cloud platform to foster a better omnichannel…
read nowLowe’s financial outlook bright, says analyst
April 10, 2017
Lowe's shares could spike by 20 percent this year thanks to earnings growth and margin improvement, according to a Reuters report.
read nowEaster will be a hopping time in consumer spend
April 7, 2017
A new National Retail Federation report predicts American shoppers will spend more than ever to celebrate Easter this year.
read nowPersonalization, customer reviews driving better customer experience
April 5, 2017
A new Astound Commerce study, focusing on key drivers impacting e-commerce and customer experience, reveals personalized product recommendations, customer…
read nowTulip Retail, True Fit team up on a personal shopping experience
April 3, 2017
Tulip Retail and True Fit are partnering to foster a more personal in-store shopping experience and working with fashion brand kate spade to pilot the store…
read nowReport: Wal-Mart top retailer in apparel sales
March 30, 2017
Amazon isn't the leader of everything in retail apparently as Wal-Mart is the top apparel retailer and part of its success is likely tied to its acquisition…
read nowSynchrony Financial plans to broaden mobile scope with GPShopper acquisition
March 20, 2017
Synchrony Financial has announced that it has acquired GPShopper, a developer of mobile apps that offer retailers and brands a full suite of commerce…
read nowSimon deploys interactive mapping to boost customer experience
March 10, 2017
Retail real estate giant Simon has deployed digital interactive mall maps on all its websites in a quest to help shoppers easily navigate the company's retail…
read nowBankers will spend more on CX this year, reveals report
March 8, 2017
The banking industry is planning to expand spend on customer experience initiatives with more than half boosting the CX budget, according to a new Computer…
read nowMost retailers haven't found a profitable way to fill orders
March 1, 2017
A new JDA Software and PwC report reveals just 10 percent of 350 global retailers are making money when it comes to product fulfillment.
read nowTarget pulls back on innovation, claims report
February 24, 2017
In the wake of not-so-great sales, Target reportedly is culling down on technology innovation including the shuttering of a start-up effort.
read nowUnisys rises to omnichannel banking challenge with Elevate
February 24, 2017
Unisys Corp. has unveiled Elevate by Unisys, an end-to-end digital banking software platform and suite of applications designed to deliver an omnichannel…
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
Recent Posts
