Omnichannel News
Returning ecommerce consumers more cart active than new visitors
April 5, 2016
Research reveals dichotomy between new and returning retail customers.
read nowBrick and mortar remains prime experience aspect in building loyalty
April 1, 2016
The initial in-store retail experience is critical in developing customer loyalty.
read nowStudy: Retailers need to retool in-store strategy, embrace the smartphone consumer
March 28, 2016
If they want to survive and succeed today's retailers must embrace the smartphone consumer, revamp the in-store strategy and become a true omnichannel retailer.
read nowAmazon opening physical storefront in San Diego come summer
March 8, 2016
Amazon getting second brick-and-mortar location ready to open this summer.
read nowKohl's to pilot new store format, shuttering 18 underperforming locations
February 26, 2016
Retailer enjoyed a healthy seasonal sales boost but wasn't immune to weather that hurt other retailers in late 2015.
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Retailers must embrace the mobile consumer to boost sales, increase loyalty
February 10, 2016
Nearly half of all retail shopping activity involves some sort of mobile and it’s more than half when it is millennials doing the shopping.
read nowStudy: Cheapest price may not always win over the consumer
February 9, 2016
Consumers care about price but they also care about the quality of a retailer.
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Amazon plans to open hundreds of bookstores, claims mall operator
February 3, 2016
The top U.S. e-commerce player is supposedly looking to take a deep dive in the brick-and-mortar environment.
read now'Evolved' retailers more likely to succeed compared to pure-play business strategy
January 26, 2016
Retailers going only online, or only in physical store locations, are likely not going to achieve sustainable, long-term operational success.
read nowReport: Retailers aren't evolving fast enough
January 21, 2016
The increasing use of mobile shopping threatens retailers that fail to meet mobile users' expectations for more sophisticated shopping services.
read nowUnderstanding a consumer's personality is key to engagement, purchase activity
January 11, 2016
Providing the best retail customer experience is tied to many things and one is knowing exactly who the customer is, what they’re looking for and where they’re…
read nowDigital investments key factor in sales growth at J.C. Penney
January 7, 2016
Unlike its competitor Macy's, J.C. Penney is celebrating a sales spike despite warm weather that hindered apparel sales this holiday season and credits its…
read nowMacy's revamp brings layoffs, store closings and deeper ecommerce investment
January 7, 2016
While it's eliminating thousands of job positions the legacy retailer aims to expand ecommerce investment given robust growth in online sales.
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Manhattan Toys 'R' Us closes doors as new year arrives
December 31, 2015
One of New York City’s Times Square retail icons closed its doors this week, with children and adults alike not feeling very jolly about the prospect of never…
read nowRetailers, online and off, enjoy robust holiday shopping experiences
December 29, 2015
The retail holiday sweet spot was furniture purchases as consumers were in a jolly mood to shop, with overall spending jumping 7.9 percent over last year and…
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Study: Gift card popularity remains high, consumers eager for mobile storage
December 23, 2015
Gift cards are a popular retail consumer focus this holiday season but they’re also a last-minute gift purchase before the big day.
read nowRetailers embracing Free Shipping Friday
December 18, 2015
Whether free shipping offers a competitive edge for retailers is a bit murky as the incentive is now pretty much an expected consumer benefit.
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Speed, convenience are tops for retail consumers reveals new research
December 17, 2015
Retail consumers aren't very patient with slow loading online stores and are using their smartphones more than tablets this year when it comes to online…
read nowReport: Big sales days reflect big smartphone, mobile consumer use
December 17, 2015
The top retail sales days of the holiday season reflect increasing consumer adoption and reliance on smartphone and mobile device use, according to a new…
read nowSurvey: Local shopping centers big draw for last-minute holiday purchases
December 11, 2015
With just two weeks til the big holiday, a new report reveals retail consumers will be hitting local shopping centers to finish last-minute gift-buying and…
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