Mitigating cybersecurity threats to ensure customer experience is a safe one

Although the nationwide rollout of EMV technology is beginning to eliminate some security concerns, experts expect to see an increase in online fraud as…

3 changes to PCI mandate retailers need to understand

Three changes to the PCI DSS mandate are having dramatic effects on a number of business owners and vendors.

Critical reasons why retailers need a seamless product return process

Retail product returns, which appear to be a minor part of the customer experience, are actually a crucial component of the overall relationship between the…

Retailers beware: Mobile drives holiday shopping season

by Will Hernandez — Editor, NetWorld Media Group

Mobile shopping already was ahead of expectations in the weeks leading up to the official start of the holiday season in the U.S.

3 tips to foster a robust in-store holiday season

Sometimes it's the simplest things that can play into a rewarding customer experience and a rewarding sales season for retailers.

FreshBooks prepping mobile card payment device for SMBs

December 3, 2015

FreshBooks Card Reader will offer small business owners an easy way to get paid faster.

The merging of social media, payments and mobile

No other online channel is driving retail sales and referral traffic quite like that of social media and Michael Hagen, the corporate ID strategist and…

FCES15: The evolution of restaurant technology

by Travis Wagoner — Editor, Networld Media Group

There has been a massive evolution in the use of technology within the past decade, the past five years — and even within just the last year. There are no…

Retailers: Tech is big hurdle in advancing business, driving forward

October 26, 2015

Old cranky point-of-sale systems are a big obstacle in driving the retail business forward, but a new system isn't the silver bullet, retailers acknowledge in…

FCES2015: Going mobile no longer ‘if’ or ‘when’ but ‘now’

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Mobile is the most effective way to serve the millennial segment.

Fujifilm, Provision Interactive collaborate on 3D Savings Center kiosks

October 13, 2015

Fujifilm and Provision Interactive are teaming up to deploy Provision 3D Savings Center kiosks and network across the country.

The mobile shift is now for companies, software developers

by Will Hernandez — Editor, NetWorld Media Group

We're long past the point where companies and software developers are in the middle of a shift to a mobile-only mindset. We’re already there and any company…

Twitter rolls out 'Buy Now' button

October 2, 2015

Adidas, Best Buy, and PacSun are among the first retailers to use the feature.

Study: Consumer loyalty is a pretty fickle thing

October 2, 2015

Consumers will jump ship for better security, convenient payment options and alluring discounts.

Brace yourselves: EMV is here

by Will Hernandez — Editor, NetWorld Media Group

The liability shift hits Oct. 1, but there's still a lot of work to be done to get consumers and merchants ready for a new payments environment.

More than a few retailers playing catch-up in EMV card compliance

October 1, 2015

While the big retailers are compliant with the EMV credit card chip mandate hitting today, many retailers are playing catch-up, a new study reveals.

Online personal touch can prove as elusive as finding boat sneakers in the fall

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The personal experience can be missing at even the most tenured ecommerce retailers as a search for white sneakers reveals.

ShopKeep acquires iPad and iPhone POS system provider

September 22, 2015

Ambur provides a feature-rich set of options specifically designed for full-service, quick-service and fast casual restaurants, as well as bars and food trucks.

Securing the retail experience: Tips to avoid the disastrous data breach

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Shoppers love convenience, but as one security expert relates, convenience should never be viewed as more important than data and transaction security.

Mobile Wallets 101

This report provides an introduction to mobile wallets, and explains why they should accept mobile proximity/point-of-sale payments through their own mobile…