Sally Beauty deploys CX management program to drive engagement

July 19, 2019

Salon beauty supply retailer, Sally Beauty, is deploying Service Management Group's VisitView technology in a quest to better understand customers and act on…

Getting to the data that matters can boost the customer experience

by Auria Moore — Director of Solution Strategy, Stibo Systems

Auria Moore, director of solution strategy for customer master data management at Stibo Systems, offers up insight on how retailers can best organize and…

Amazon Prime Day sets records once again

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Amazon's annual two-day sales event, Prime Day, not only proved lucrative for the omnichannel giant but for niche and small retailers as well.

Collective intelligence: How brands and retailers both win with data-sharing

Retailers and brands that engage in co-marketing campaigns with pooled customer data can boost customer satisfaction and success rates by creating more…

Presented by RetailCustomerExperience.com

A deep dive into a customer experience collaboration lab

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The Interactive Customer Experience Summit in Dallas provided the type of education and networking that benefits people in all segments of the customer…

Intelligent Devices: A Guide to IoT Applications for Retail Device Manufacturers

Retailers are increasingly incorporating Internet-of-Things devices into store operations, but delivering on the value proposition requires dependable…

Why retailers need a data attitude adjustment

Shawn Myers, who leads B2C product marketing for Oracle Marketing Cloud, shares insight on how retailers can harness power rather than simply reacting to…

Price is nice, but consumers want exceptional customer experience

Suresh Menon, senior vice president and general manager, Master Data Management, Informatica, explains how customer experience plays an ever-bigger role in…

Walmart debuts Intelligent Retail Lab within Long Island store

June 6, 2019

Walmart Inc. has launched an Intelligent Retail Lab inside a Neighborhood Market store on Long Island, New York to test innovative store technology.

Fashion retailer boosts store operations, customer satisfaction with Oracle technology

May 30, 2019

Kamal Osman Jamjoon Group LLC, a fashion retailer with more than 700 stores, now has a more unified view of operational data, improved store operations and is…

Knowing the difference between must-have CX technologies and what can wait

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Forrester VP and Principal Analyst Brendan Witcher shared insight on what retailers need to be doing when it comes to customer experience technology and what…

How to measure impact of 3D, AR e-commerce

Garrett Eastham, chief data officer with Vertebrae, explains why retailers striving to get the full picture of how 3D visualization and AR can impact business…

Mulberry taps Aptos to transform supply chain

April 19, 2019

British brand Mulberry has deployed Aptos solutions to enhance pre-season and in-season planning and the next goal is focusing on supply chain management for…

Prada taps Oracle cloud tech for retail processes

April 18, 2019

The Prada Group is using Oracle technology to analyze historical data and market demands across its global retail network of 634 stores.

Giant Eagle boosting customer satisfaction with digital inventory, audit tool

April 16, 2019

Giant Eagle is launching a pilot program with Simbe Robotics featuring an autonomous shelf auditing and inventory analytics solution in the quest to boost…

4 digital trends to keep in mind to get 2019 on good footing

Jonathan Cherki, CEO of ContentSquare, explains why retailers and brands must continuously monitor customers' digital happiness. Brands that can leverage…

Canadian grocer partners with Profitect to enhance reporting, boost customer satisfaction

February 8, 2019

Canadian grocery retailer Sobeys is partnering with prescriptive analytics provider Profitect to boost customer satisfaction and reduce shrink.

How visual analytics is helping Chick-fil-A serve up more chicken, meet customer needs

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Chick-fil-A is using Tableau’s interactive data visualization technology to make better, faster decisions that will lead to increased revenue and higher…

December shopping marks biggest online period ever in US

December 12, 2018

A recordsetting $80.3 billion was spent online as of Dec. 6, marking it as the biggest e-commerce period of all time in the U.S., according to Adobe Analytics…

NEC debuts BI analytic platform for retailers

October 25, 2018

NEC Display Solutions of America has launched NEC ALP, a business intelligence analytics platform to help retailers with real-time content and data measurement.