Retail - Analytics News & Media
Fashion retailers team with First Insight to drive faster, better merchandising decisions
October 13, 2020
Fashion brands Burton Menswear, Dorothy Perkins and Miss Selfridge are partnering with First Insight Inc. and using its predictive analytics technology to…
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Online grocer enhances delivery with in-house AI-powered technology
October 13, 2020
Farmstead, a Bay Area, California online grocer, is providing faster delivery to its customers, with a free under two hour delivery within a 50-mile radius.
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3D, AR can hurdle long-standing e-commerce challenges, help retailers maintain momentum
by Rob Weaver
Rob Weaver, chief revenue officer at Vertebrae, shares insight on survey results that suggest consumers still find the e-commerce experience frustrating. If…
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The questions retailers are asking about holiday shopping 2020
by Brian Cluster — Director of Industry Strategy for CPG & Retail, Stibo Systems
As the holiday season approaches, Brian Cluster, industry strategy director at Stibo Systems, explains why an uncertain economic climate isn't necessarily…
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Beyond the standard metrics: Measuring store performance in the digital age
by John Kavulich — Vice President, IoT Solution Sales, Acuity Brands
John Kavulich, VP, IoT Solution Sales, Acuity Brands Lighting, Inc., explains why studying the customer journey, and the symbiotic connection between online…
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Australia convenience retailer taps Reflexis tech to simplify store operations
August 17, 2020
EG Group, a fuel and convenience retailer, is deploying Reflexis technology in 540 sites in Australia to boost task execution on the staff level and simplify…
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How AI solutions are helping online retail thrive in the new normal
Aparajeeta Das, CEO of Cloudhiti Inc., explains how integrating AI into online store not only provides a seamless experience for users, but the delivers…
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Solving the intent data problem with journey management
by Mark Smith — President, Kitewheel
Mark Smith, president at Kitewheel, says retailers are swimming in customer data for creating fairly detailed customer profiles. And, with the right analytics…
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How the consumer mindset is shifting during COVID-19
by Brian Cluster — Director of Industry Strategy for CPG & Retail, Stibo Systems
Brian Cluster, director of industry strategy for retail, Stibo Systems, explains how COVID-19-related shelter-in-place orders are prompting consumers to shop…
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Retail customer personalization requires commitment and perseverance
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The quest to personalize the customer experience isn't easy and it can't be done in quick fashion. But Garin Hobbs, a director at Iterable, which has worked…
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How field research can help retailers reach untapped sales opportunities
by Chris Hubble — CEO, Bastion db5
Chris Hubble, CEO at Bastion db5, explains how field research can give retailers insights into customer pain points, what they need to solve their problems…
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Continuous customerization in retail automotive services: Customer retention
by Rick Muldowney — Chief Analytics Officer, digm
Rick Muldowney, chief analytics officer at digm, explains how by putting continuous customerization to work, retail automotive services providers can identify…
read nowDiane von Furstenberg partners with Mastercard to enhance in-store experience
March 10, 2020
In a quest to boost customer experience and also deliver intelligent insight to store associates, fashion icon Diane von Furstenberg is partnering with…
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How to harness the power of data to win customer engagement
by Chris Kronenthal — President + CTO, FreedomPay
Chris Kronenthal, president and CTO at FreedomPay, shares his insight on why retailers must understand their customers and tap sophisticated analysis of…
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Why retailers need a single source of truth to stay competitive
by Rafael Esberard — VP of Sales, VTEX
Rafael Esberard, VP of sales, North America, VTEX, shares why a 'single source of truth' is critical for attaining the strongest competitive advantage in this…
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Fashion retailer taps Reflexis tech to optimize labor spend
February 17, 2020
Fast fashion retailer rue21 is deploying the Reflexis Workforce Scheduler to optimize labor planning, as well as several other Reflexis solution modules for…
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Podcast: Driving sales when store traffic is down
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Declining store traffic is often cited as the key reason why sales are down, but retail analytics expert and two-time author, Mark Ryski has a different take…
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How would your CFO measure customer engagement and experience?
by Jean Belanger — CEO, Cerebri AI
Jean Belanger, co-founder and CEO of Cerebri AI, zeroes in on how artificial intelligence and a data-driven approach can help brands understand customer…
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Finding the best CX metric for your program
by Howard Lax — Principal Director, CX Consulting, Confirmit
Howard Lax, principal director of customer experience consulting at Confirmit, explains why the best customer experience metric is one that relates to customer…
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Drive revenue through tailor-made experiences with advanced technology
Jess Vadino, global digital strategy and experience leader at SoftServe, believes retailers are not reaping the benefits of a targeted personalization…
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