Survey: There is a digital disconnect happening in retail

November 21, 2019

While nearly every retailer (95%) realizes the important of evaluating the user experience, and how it impacts business outcome, a good number (60%) are…

Optimizing human flow: Rethinking retail with data and experiential marketing

Anthony Coppers, founder and head of innovation at Gradient, shares insight on why when retailers bridge the connection between offline and online, in an…

3 ways to use predictive analytics to grow business

Adriana Lynch, CMO, Chief Outsiders, shares insight on how retailers should ethically use predictive analytics to maximize profits.

Store appearance, loyalty, associate engagement top October reads

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The top read retail customer experience articles last month ranged from insight on customer loyalty to artificial intelligence and why brands need a wake-up…

Data democratization demands good governance

Harvey Stotland, executive advisory, and David Cordeiro, director, advanced analytics, at Avanade, explain that retailers striving to fully resolve the…

Research reveals retailers need more visibility to meet growing customer experience KPIs

Richard Piasentin, CSO and CMO at Accedian, shares research that illustrates customer experience is fast becoming a responsibility has largely shifted to the…

Talking With: AWS retail leader Tom Litchford on data, the cloud, retail customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Tom Litchford, head of worldwide business development, retail, for Amazon Web Services, provides insight on pain points for retailers striving to boost the…

Brands need wake-up call on customer experiences

Anders Ekman,V12 president, believes meeting the demands of today's consumers requires a solid grasp on customer data, insights from third-party demographics…

6 steps to reverse engineer the customer experience for better outcomes

Lisa Sharapata, senior director of brand experience at Aprimo, explains why retail customer experience strategy should be equipped with the agility and…

How AI translations are breaking down language barriers, opening up e-commerce

Fang Cheng, CEO and co-founder of Linc Global, explains how AI helps merchants deepen relationships with customers by translating their wants and needs.

Report: Most retailers not too sure who's browsing around

September 4, 2019

More than half, 64%, of retailers can't identify the majority of website visitors and 57% aren't collecting offline customer relationship management data…

Drop raises $44M to expand mobile loyalty platform

September 3, 2019

Drop Technologies Inc., a Toronto-based mobile rewards platform, has raised $44 million in Series B funding, led by HOF Capital and assisted by a new strategic…

Beauty e-tailer taps Contentsquare to advance e-commerce functions

August 26, 2019

Feelunique, an online-only beauty retailer, is partnering with digital experience analytics platform, Contentsquare, in a quest to enhance the customer…

Urban Outfitters taps Qualtrics to advance customer experience

August 23, 2019

Urban Outfitters is deploying the Qualtrics CustomerXM platform across physical stores and digital commerce channels to enhance its customer experience…

Attaining retail operational excellence with indoor location technology

Chris Todd, CEO of Theatro, explains why It's time for retailers to focus on applying location technology to associates in order to serve customers more…

5 tips for designing a CSAT survey that delivers results

Phil Doriot, vice president of analytics and Insights at Market Force Information, explains that while every CSAT survey is different and each retailer has its…

5 tactics for boosting customer response rates

Leonie Brown, a senior XM scientist at Qualtrics, shares five tactics for ensuring high quality feedback data as today's successful retailers are those who…

Why high performance supercomputing is a must-have for a robust retail experience

Jeff Reser, global product and solutions manager at SUSE, explains why retailers must adjust their experiences for consumers if they want to survive the…

Infax, iinside install passenger motion analytics at Jackson-Medgar Airport

July 22, 2019

Infax, an airport information solutions provider, recently partnered with iinside, an indoor motion analytics company, to install its LiDAR-based iQueue…

Hard Rock partners with Retalon to boost forecasting, planning, inventory replenishment

July 19, 2019

Hard Rock International, which operates retail stores, cafes, hotels, casinos and restaurant across 74 countries, is deploying Retalon's predictive analysis…