Abercrombie & Fitch: Sex Obviously Doesn't Sell

by Bob Phibbs — CEO, The Retail Doctor

If “sex sells” then why have they lost so many of their customers? Sure their Manhattan store sells $100 million a year to gawker tourists, but how about the…

Sourcing Retail Store Fixtures from China

Sourcing fixtures from China can increase ROI, but a careful eye must be kept on hidden expenses and quality.

Curves: Lessons in Creating a Community

by Annamaria Turano — Executive Director, MCAworks

One summer, not too long ago, I joined a 2nd gym as I was out of town most weekends.  A charming low-frills outpost of Curves. 

Branding transforms Saks Fifth Avenue OFF 5TH

The luxury discount destination prepares to open four more stores in 2010.

JCPenney, People magazine announce cross-promotional partnership

April 18, 2010

J.C. Penney Company Inc. and People StyleWatch have teamed up to make it easier than ever to find the latest celebrity-inspired fashion looks and trends…

Making Retail Work: What To Say Before They Go Out The Door

by Bob Phibbs — CEO, The Retail Doctor

Giving thought to what employees should say as customers leave is something most of us never consider when trying to build sales. I'm reminded of my first…

Study: Women buying more online in response to poor customer service

April 4, 2010

A recent survey by VibrantNation.com, an online community for women over 50, reveals that Baby Boomer women are shifting their clothing purchases online…

IDS unveils shopping cart for apparel stores

April 1, 2010

Intuitive Design Solutions unveiled its "Apparel Shopping Cart" today, a device that the company says is specifically designed to make shopping for clothing a…

Christopher & Banks launches multichannel loyalty program

March 8, 2010

Christopher & Banks Corp., a specialty retailer of women's clothing, announced in a news release the launch of its Friendship Rewards loyalty program…

Swedish retail giant relaunches its e-commerce site

March 1, 2010

TrueAction, a GSI Commerce company, has announced in a news release the expansion of its portfolio into international markets with the redesign and launch of…

Nine West launches 'lookbook' Facebook app

February 23, 2010

Digital shopping provider Fluid Inc. has announced Nine West as the second customer deploying Fluid Fan Shop, its new Facebook shopping component of Fluid…

Opinion: Michelle Obama is saving retail

February 9, 2010

BNET blogger Lydia Dishman spells out the many ways the fashion-savvy First Lady is boosting the bottom lines of apparel retailers and brands. She starts with…

Abercrombie & Fitch, Hollister build mobile storefronts

January 25, 2010

Digby, developer of mobile commerce solutions for the retail and e-commerce market segments, announced today that global retailer Abercrombie & Fitch has…

3D foot scanning kiosk to be on display at this month's Outdoor Retailer Winter Market

January 19, 2010

The eSoles Custom Footbeds 3D TruCapture foot scanning kiosk is set for display at this month's Outdoor Retailer Winter Market in Salt Lake City.

Retailers tackling 'mountains of data'

January 3, 2010

A new report in the New York Times discusses the "mountains of data and whiz-bang technology" that today's retailers are wrestling with, in their ongoing…

7 keys to customer experience in 2010

True dedication to the voice of the customer will be pivotal for retailers looking to improve their customer experience in the coming year.

The 5 biggest retail customer experience stories of 2009

Faced with a tough economy and shaky consumer confidence, retailers innovated when it came to customer experience this year.

How consumers killed customer service

Demand for low prices has driven down the value of customer service. Here's how retailers can drive it back up.

Study: Promotional bundles devalue products, reduce long-term profit

December 16, 2009

The best things in life aren't free, especially for companies trying to lure customers by offering sweet deals on two complementary products.

NRF survey: Most consumers are less than halfway done with holiday shopping

December 16, 2009

Though the Christmas countdown is in its final stages, it seems shoppers still have plenty of shopping left to do. According to NRF's 2009 Holiday Consumer…