CBX consultancy to work with Mexico's largest C-store group

May 11, 2011

CBX, a strategic branding and retail design consultancy, announced that its retail division has been retained by Cadena Comercial OXXO, North America’s largest…

New supermarket chain in Dubai uses Oracle Retail Solution

April 25, 2011

Zawya, Dubai's newest supermarket and convenience-store chain, has implemented Oracle Applications to support its growing business in the United Arab Emirates.

Convenience stores sales up in 2010

April 10, 2011

The nation's convenience stores reported higher sales last year, partly because there are more store locations.

NCR announces new growth strategy for retail industry in Brazil

April 10, 2011

As part of an initiative to strengthen its competitive position in fast-growing emerging markets, NCR Corp., a global-technology company and ATM manufacturer…

Panphonics Directional Audio Speakers installed in 7-Eleven in-store digital networks

February 23, 2011

Panphonics, a provider of directional audio speakers, announced Wednesday that its patented Sound Shower loudspeakers have been installed in the industry’s…

GoGo Cast digital signage on the go for Xtra Mart

February 22, 2011

Digital out-of-home network company GoGo Cast Inc. today announced an in-store partnership with Xtra Mart for the use of GoGo Cast's high-definition Go-Screens…

Kwik Trip selects Radiant Systems technology for its convenience stores

January 23, 2011

Radiant Systems today announced a new agreement with Kwik Trip, a Wisconsin-based petroleum and convenience store retailer with 425 locations, to equip its…

2011 Retail Customer Experience Top 100

Discover the companies, issues and trend that are impacting retail in 2011.

Presented by RetailCustomerExperience.com

A View into Your Holiday Morning

by Lisa Biank Fasig — Director, JZMcBride and Associates

Regardless of the Black Friday hype, the holiday shopping season still has a long way to go. After all, the Saturday before Christmas is often the busiest…

Sheetz launches branded rewards debit card

November 9, 2010

Sheetz, one of the fastest growing, family-owned convenience stores in the world, with more than 380 locations across six states, is now offering customers a…

Five trends to help retailers compete on convenience

A time-starved populace demands immediate gratification, but it won't compromise on selection.

California gas stations to get Pepsi recycling kiosks

by Matt Cunningham — Editor, NetWorld Alliance

April 27, 2010

The Greenopolis recycling kiosk that won best of show at this year’s KioskCom and Digital Signage Expo is about to become a much more familiar sight.Beverage…

Making Retail Work: What To Say Before They Go Out The Door

by Bob Phibbs — CEO, The Retail Doctor

Giving thought to what employees should say as customers leave is something most of us never consider when trying to build sales. I'm reminded of my first…

Retailers tackling 'mountains of data'

January 3, 2010

A new report in the New York Times discusses the "mountains of data and whiz-bang technology" that today's retailers are wrestling with, in their ongoing…

7 keys to customer experience in 2010

True dedication to the voice of the customer will be pivotal for retailers looking to improve their customer experience in the coming year.

The 5 biggest retail customer experience stories of 2009

Faced with a tough economy and shaky consumer confidence, retailers innovated when it came to customer experience this year.

How consumers killed customer service

Demand for low prices has driven down the value of customer service. Here's how retailers can drive it back up.

Study: Promotional bundles devalue products, reduce long-term profit

December 16, 2009

The best things in life aren't free, especially for companies trying to lure customers by offering sweet deals on two complementary products.

Cegid to unveil retail management tool at NRF Big Show

December 9, 2009

Software solutions company Cegid announced that it will unveil its latest retail planning, merchandising and store management application at the NRF EXPO…

Survey: Retail employees not giving good customer service, despite tough job market

December 7, 2009

Despite working in a sector that has suffered job losses averaging roughly 50,000 per month since the start of the recession, retail employees are not…