7-Eleven debuts cashierless store at headquarters

February 5, 2020

7-Eleven has opened the doors to its first cashierless store, located at its Irving, Texas headquarters.

Implementing alternative payment methods at the pump

It’s clear that consumers want more payment choices. And this extends to paying at the fuel pump. But while merchants, including gas station owners, are keen…

Few C-stores running strong POS systems, claims report

September 19, 2019

Just 18% of convenience stores have the appropriate point-of-sale infrastructure to support the business and nearly half, 43%, find the cost of IT upgrades and…

The Smart Safe Fact Sheet for Retail

If your company is looking for an innovative solution to reduce the stress that handling cash has on your operations, a smart safe may be the right fit.

Presented by Burroughs, Inc.

Data breach prompts 7-Eleven Japan to suspend app

July 9, 2019

7-Eleven Japan Co. temporarily shut down its mobile payment app last week following a data breach that impacted about 900 customers resulting in about $506,00…

Collective intelligence: How brands and retailers both win with data-sharing

Retailers and brands that engage in co-marketing campaigns with pooled customer data can boost customer satisfaction and success rates by creating more…

Presented by RetailCustomerExperience.com

Kiosks Enhance Convenience

Convenience Stores (C-Stores) are increasingly using self-service kiosks as a tool to help them gain a competitive edge, and are reporting increased revenue…

Intelligent Devices: A Guide to IoT Applications for Retail Device Manufacturers

Retailers are increasingly incorporating Internet-of-Things devices into store operations, but delivering on the value proposition requires dependable…

7-Eleven taps menu boards to boost customer experience

by Bradley Cooper — Editor, Connect Media

Convenience stores typically have a transient customer that strives to be in and out as quickly as possible. In order to maximize sales, these retailers need…

Convenience retailer taps Reflexis for workforce management

May 17, 2019

Royal Farms is replacing a legacy and outdated workforce management system with the Reflexis Workforce Scheduler system.

Streamlining Your Returns Process Pays Dividends

Online shopping is booming. Returns are not.

7-Eleven pilots mobile payment app

November 5, 2018

Convenience store giant 7-Eleven is testing a mobile app called Scan & Pay that allows customers to skip the line and pay for purchases with the 7-Eleven…

C-store chain partners with NCR on mobile payments

October 19, 2018

NCR Corp. has announced that Enmarket Convenience Stores will introduce the NCR Mobile Payments solution for fuel retailers across its locations in the coming…

MAPCO appoints Charles Adams as CEO

February 9, 2018

MAPCO, which operates 350 convenience stores in the southeast region of the U.S., has hired Charles Adams as its new CEO.

Amazon Go disrupts, re-invents, elevates the customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Amazon's supermarket, which boasts a cashier-less checkout, is open to the masses after a year in beta with Seattle-based company employees. Industry pundits…

Google veterans launch smartphone activated self-serve convenience concept

September 15, 2017

Google veterans Paul McDonald and Ashwath Rajan are launching a new concept called Bodega, a 5-foot-wide pantry box filled with non-perishable convenience…

Kagan: Poor checkout experience hurts retail brand

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan offers up his view on retail winners and losers and what the changing customer expectations are starting to demand from retail stores.

Costco, Wawa gaining ground as gas fuel up locations

August 10, 2017

The top consumer choices when it comes to gassing up the vehicle at a wholesaler is Costco and Wawa when it comes to grocery stores, according to a Market…

Tackling the challenges of remote branch IT

Today's retail space is evolving rapidly, driven by changing customer demand and increasing competition. While technology should be the enabler of this shift…

Evolve or die: This is the state of retail

The advent of digital has changed life as we know it, including the shopping experience. The state of retail is now evolve or die. The dogma of old school…