Kagan: Poor checkout experience hurts retail brand

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan offers up his view on retail winners and losers and what the changing customer expectations are starting to demand from retail stores.

Costco, Wawa gaining ground as gas fuel up locations

August 10, 2017

The top consumer choices when it comes to gassing up the vehicle at a wholesaler is Costco and Wawa when it comes to grocery stores, according to a Market…

Tackling the challenges of remote branch IT

Today's retail space is evolving rapidly, driven by changing customer demand and increasing competition. While technology should be the enabler of this shift…

Evolve or die: This is the state of retail

The advent of digital has changed life as we know it, including the shopping experience. The state of retail is now evolve or die. The dogma of old school…

Report: Wal-Mart piloting convenience store strategy

March 3, 2017

Wal-Mart is reportedly piloting a convenience store in Texas, complete with hot dogs and the familiar ICEE machine found at other top brand convenience…

Beer, wine may soon hit Amazon Go store shelves

March 1, 2017

Shoppers will likely soon be able to pick up wine and beer while browsing the salad, food and snack aisles at Amazon Go store in Seattle.

Consumers are big in love with convenience retailers

September 28, 2016

The top growing retail vertical is the convenience store, with in-store sales jumping 6 percent in 2015.

Argo Tea talks exceeding tea-lover expectations while advancing product innovation

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

It's not easy being a beverage player these days as consumers want everything from great flavors to healthy options, and increasing competition is only making…

Consumers gobbling up meat snacks, beef seeing stiff competition

August 5, 2015

An push to eat healthier is spurring more protein-based meat snacks consumption in past five years.

Pilot success spurs mobile ad efforts at Marathon stores

July 29, 2015

A 90-day trial run by Golden Pantry Food Stores reveals iSIGN technology to be an effective marketing tool.

New easy-order kits for category-specific product now available for FFR's Power Zone® Sure-Set™ self-facing system

New easy-order kits for popular product categories are now available for the Power Zone® Sure-Set™ Self-facing System by FFR Merchandising.

7-Eleven in Phillipines enhances loyalty platform

May 20, 2015

Datalogic QuickScan devices will be used to enhance loyalty programs that provides reward points and promotional discounts at checkout.

US convenience stores continue retail channel growth

January 29, 2015

The U.S. convenience store count increased to 152,794 stores as of Dec. 31, 2014, a nearly 1-percent increase from the year prior, according to the 201…

Study: QuikTrip, Wawa named favorite convenience stores

September 17, 2014

Other regional players such as Sheetz, RaceTrac and Speedway also earned high enough scores to land in the top five.

Commentary: Lessons learned from mystery shopping

Mystery shopping has helped c-stores protect their bottom lines by ensuring attentiveness to the shopper.

The Benefits of Outsourcing ADA Compliance

Using an ATM provider can minimize the potential for lawsuits and save time and money.

VeriFone extends c-store digital media reach with LIFT Retail acquisition

March 1, 2012

VeriFone Systems Inc. today announced the acquisition of LIFT Retail Marketing Technology Inc., the provider of a digital marketing system designed to increase…

Study examines purchasing decisions of c-store customers

January 30, 2012

Mars Chocolate North America recently conducted a study in partnership with a national c-store retailer, hoping to understand the way consumers make purchase…

History Channel's Modern Marvels spotlights the c-store

January 12, 2012

Convenience stores might not top the average person's list of marvelous technological achievements, but as The History Channel's "Modern Marvels" makes clear…

Gilbarco gas pumps to greet customers by name, offer personalized promotions

September 28, 2011

Convenience store cashiers may not remember their customers by name or recall their favorite soft drinks, but fuel dispensers soon will — thanks to the…