Customer experience and IP

by James Bickers — Editor, Networld Alliance

Protecting crucial aspects of an in-store experience against imitators.

Building the perfect survey

Best-practices for crafting a survey that customers will complete.

Think globally, sell locally

Ethnic products reach a larger audience than ever before.

Learning from in-store traffic patterns

Cutting-edge technology shows how well merchandising is working.

Search essential to online retail

Many e-commerce sites aren't taking full advantage of site search.

Hiring Millennials requires openness, immediacy

Expert offers tips on getting the most out of young employees.

'The year of digital media' for NCR

by Tracy Kitten — Editor, AMC

NCR touted 2008 as the year of change for self-service.

Eye kiosk stands above KioskCom crowd

SoloHealth's EyeSite sweeps Self Service awards.

Making multi-channel make sense

by James Bickers — Editor, Networld Alliance

Creating consistent experiences is crucial.

Mystery shopping changes with the times

by James Bickers — Editor, Networld Alliance

Hidden cameras, online reporting update the venerable tool.

GlobalShop goes green

by James Bickers — Editor, Networld Alliance

Designed-in technology, green products this year's big emphases.

Trade shows converge on Vegas

The Digital Signage Show debuts in April.

Personas connect retailers, shoppers

by James Bickers — Editor, Networld Alliance

Fictional customers can lead to real-world improvements.

Grabbing shoppers by the nose

by James Bickers — Editor, Networld Alliance

Intentional use of scents can profoundly impact the customer experience.

Putting the 'world' in Wincor World

by Tracy Kitten — Editor, AMC

Steady growth, innovation mark German firm's annual self-service show.

NRF 08: emphasis on 'green'

by James Bickers — Editor, Networld Alliance

Retail's Big Show saw a major emphasis on the environment.

Ben Stein speaks at NRF

by James Bickers — Editor, Networld Alliance

Actor/economist gives state-of-the-economy address to retailers.

NRF to focus on tech beyond the store

Show looks at relationship between retail, emerging technology.

The planning puzzle

by James Bickers — Editor, Networld Alliance

For technology, intelligent planning makes all the difference.

Snag shoppers with self-service

Self-service is a key part of any smart multi-channel strategy.