Shoppers willing to pay more for products they can touch

A new study suggests that consumer desire for a product is intensified at the moment of first contact.

Store traffic reporting - are new tools needed?

Commentator Judy Hopelain says retail traffic numbers are conflicting, and possibly part of a "massive undercount."

Five ways to reduce product returns

When customers return products, look to the source to find out why and put a stop to it.

Consumer desire driving green retail IT

Shoppers increasingly value transparency, sustainability when making buying decisions.

Marketing show heavy on innovation

by James Bickers — Editor, Networld Alliance

Fresh ideas from the In-Store Marketing Expo in Las Vegas.

Five things shoppers will do this holiday

A tough economy is impacting shopper plans and behaviors.

The cautionary lessons of Circuit City

by James Bickers — Editor, Networld Alliance

A reminder of the importance of great employees.

Connecting with conversational marketing

From "friending" to "tweeting" — social networking at retail.

Targeting attractive segments in tough times

Many shoppers are going "full spend ahead" despite the economy.

Balancing the needs of customers, investors

Rigorous inventory control can keep both parties satisfied.

Do customers want to haggle?

Is the "garage sale interaction" appealing to today's shopper?

NCR unveils SelfServ 60 line

The company pulls the sheet off its new point-of-decision kiosk.

KioskCom Europe: Lines blur between digital signs, kiosks

Integrated touchscreens, networked signage hint at convergence.

PCI standard v1.2 clarifies rules

Latest version is tougher on malware, easier on firewalls.

Hackers 'are picking on the small guys'

by James Bickers — Editor, Networld Alliance

New research into recent card breach incidents may surprise merchants.

Customer-centric planning

Retailers must look at touchpoints from the shopper's point of view.

Cameras move beyond loss prevention

Video systems earn greater role in merchandising.

Madden 09 draws midnight crowd

Food, games and a live band used to get gamers to stay up late and shop.

Retailing to the digital native

by James Bickers — Editor, Networld Alliance

A new type of shopper requires a new level of engagement.

Creating a brand with a life of its own

Cultivating the customer passion that top brands enjoy.