Tariff timeline: White House actions, declarations, reversals

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Given the tariff impact to the retail industry RetailCustomerExperience is keeping a timeline of tariff pronouncements.

Designing AI strategies to enhance customer trust, call agent well-being

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

A free one-hour webinar provides a roadmap on how retailers can responsibly deploy AI to handle customer calls and analyze voice interactions in real time…

Webinar examines deploying responsible AI in CX voice channels

In a free webinar Modulate CEO and Co-Founder Mike Pappas and John Walter, president of the Contact Center AI Association, explore how retailers can…

Examining the knowledge gap between shoppers, retail store associates

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retailers and store associates are facing challenges meeting the needs of consumers. The answer lies in ensuring retail workers are given the tools and…

Rise of the nasty customer: What retailers can do to protect store associates

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

JD Dillon, chief learning officer at Axonify, offers tips, advice and strategy for dealing with the rising incivility from shoppers so store associates feel…

Retaining retail store associates requires training, engagement, relationship building

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Ensuring new employees have the right equipment, are introduced to the right people and have connections from the beginning can be critical in talent…

Tariffs in retail: What retailers should do as consumers react, experts offer advice

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The tariff decisions are driving fast change and retailers have been quick to react as consumers are already changing shopping behavior. Experts share insight…

Higher retail prices spurred by tariffs driving consumers toward best deal

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Nearly four in 10 consumers will go wherever the deal is best if retail prices jump due to tariffs and Baby Boomers will be leading the charge.

AI advantages in retail: Engagement, loyalty and sales

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

A free webinar taking place April 16, sponsored by NICE, will examine how how AI is transforming retail experiences in practical, measurable ways.

Retail store policy changes require strategy, communication, associate understanding

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retailers can’t afford to roll out rules from the top down and expect them to stick. Employees aren’t just policy enforcers, they’re the face of the brand, and…

The role music plays in retail customer experience: Brand ambassador

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The start of a new year is the perfect time for retailers to assess and re-evaluate customer experience strategies and where music fits into that strategy.

Retail, tech leaders share 2025 retail CX predictions

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Visual search, compliance issues, tech advancements lead list of 2025 predictions.

Panasonic, BrightSign leaders talk 2024 customer experience trends, what's ahead in 2025

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Misty Chalk, vice president of sales, Americas at BrightSign, and Michelle Connolly-Capate, director of sales, enterprise product innovation center at…

Look Back: Top brand leaders talk innovation on 2024's CX Innovators podcast

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Top brands and retailers are already on board for the 2025 schedule, including leaders from Batteries Plus and Instacart, so make sure to subscribe to the…

Microsoft's formula for best e-commerce shopping experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Microsoft has developed a formula that promises to achieve success and the formula is mapped out in a free one-hour webinar detailing the three critical…

True Botanicals powers personalized experiences via Wunderkind's identity network

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

True Botanicals is reaping greater revenue by driving a more personal experience as well as identifying new customers and delivering improved customer…

How to create a customer journey map

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Two top experts offer tips, advice, knowledge and two examples when it comes to crafting the much needed, and highly important, customer journey map.

ICX Summit: Inclusivity is all about making the store welcoming to customers, employees

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

An inclusive customer experience must also reflect an inclusive workforce experience, according to panelists at the recent ICX Summit held in September.

Benefits of AI in retail

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Artificial intelligence technology is on the cusp of huge adoption and the prime reason are all the benefits AI brings to retail.

ICX Summit: How sustainability impacts customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Shawn Nelson, founder and CEO of Lovesac, is a keynote speaker at the ICX Summit taking place Sept. 9-11 in Charlotte, North Carolina. His topic will focus on…