Shifting retailers respond to new 'season of discontent'

Smart retailers are combating the tough times with an organizational shift to a customer-centric focus.

Report: Gift card spending to drop slightly

November 18, 2009

While they remain the most requested holiday item, shoppers are expected to pull back on buying gift cards again this year. According to NRF's 2009 Holiday…

Training for unit-level success for holiday 2009

Products may be set, but people can improve. Here are four practical ways retailers can leverage front-line employees this holiday season.

Report: Retailers benefiting from near-real-time BI

November 17, 2009

RSR's newest research study, "Using Business Intelligence to Help Control Outcomes in an Uncontrollable World," published in partnership with the National…

Report: More holiday shoppers will pay with debit, cash

November 16, 2009

It's the year for a little more green and a little less plastic. According to NRF's 2009 Holiday Consumer Intentions and Actions survey, conducted by…

Five things any retailer can learn from Apple

While most retailers can't lean on Steve Jobs for help with reinvention, there are lessons that all can learn from the Apple/Disney partnership.

Forecast: Smaller inventories, more price cutting for the 2009 holidays

November 10, 2009

The line between outlet stores and mainstream retail is blurring this holiday season as even upscale and luxury chains ratchet back their inventories and slash…

Report: Social media, mobile phones are key retail influencers this year

November 10, 2009

Digital advancements continue to drive a new approach to shopping, with social media and mobile phones emerging as key influencers this holiday season…

Altierre introduces out-of-stock sensor tool

November 9, 2009

Altierre Corp. today expanded its line of wireless products with the introduction of the Out-of-Stock Sensor Solution, which alerts retailers when it's time…

Research: Holiday retail outlook is positive

November 9, 2009

This holiday season could be a make or break year for many retailers as most cannot survive another year of suppressed sales. However, on the bright side, the…

NRF releases crowd management guidelines for retailers

November 8, 2009

As one of the busiest shopping days of the year approaches, retailers are focusing on one key component of their holiday plans: crowd control. With the help…

ResponseTek CEM upgrade adds SMS surveys, new reports

November 5, 2009

ResponseTek, a provider of on-demand customer experience management (CEM) software, has announced the Fall 2009 release of its ResponseTek:CEM solution.

Top 100 Retail Movers & Shakers: 2010

Discover the companies, people, issues and trends that are shaping the future of retail. Are you on the list?

Presented by RetailCustomerExperience.com

Customers are buying down, and opportunities are rising, part 3

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Customer-centric experience design is explored in this final installment of "Where's the Opportunity?"

NRF updates 'buyer beware' product list

November 2, 2009

The National Retail Federation has added new products to a consumer alert about common household items being sold through some online auction sites, warning…

Survey: Returns fraud will cost retailers $9.6 billion in 2009

October 28, 2009

Though return fraud continues to plague the retail industry, changes in policies have helped companies see improvements in some areas. According to NRF's…

Digital Signage Association to host free webinar on future trends

October 28, 2009

The Digital Signage Association (DSA) is holding a free webinar entitled "Digital Signage Future Trends" on Tuesday, Nov. 3 at 12 noon Eastern time. In this…

Considerations When Placing a POS System

The point of sale is the last interaction a customer will have in the store. Having a cluttered, crowded system can leave a lasting negative impression.

Best Buy CEO: Low prices are 'table stakes' for retailers

by James Bickers — Editor, Networld Alliance

October 25, 2009

Customers care about low prices, but they want a lot more from their retailers than just the best deal.

Smart retailers fight walk-aways at the checkout

An average of 1.6 percent of customers leaves the checkout queue — and the store — without completing a purchase.