Software-as-a-service for in-store digital signage

February 11, 2008

The distribution model is one of the most important aspects to investigate when selecting digital signage software.

Inserts more influential than TV ads

February 11, 2008

BALTIMORE — Vertis Communications announced the tenth anniversary of its proprietary Vertis Customer Focus study, which has been analyzing the key trends…

More companies realize customer experience will be critical in 2008

by James Bickers — Editor, Networld Alliance

February 11, 2008

Forrester Research has just published "Obstacles to Customer Experience Success, 2008," which distills the results of a survey of 287 customer experience…

Borders analyzes efficacy of its email coupon program

February 10, 2008

Stores: Kevin Ertell, vice president of e-business at Borders Group, wanted a clearer understanding of how behavior differed between "coupon seekers" (shoppers…

Putting the 'world' in Wincor World

by Tracy Kitten — Editor, AMC

Steady growth, innovation mark German firm's annual self-service show.

WINCOR WORLD: 360-degree scanning will speed check-out

January 30, 2008

The Real 360 works when a shopper places no more than 1 item each on its segmented conveyor belt. Merchandise then is sped through a tunnel of…

Luxury consumer confidence hits all-time low

January 30, 2008

Display and Design Ideas: Luxury consumer confidence has never been lower, dropping 23.8 points from the third quarter to 63.6 points in the fourth quarter…

How long before RFID check-out?

Solutions at Wincor World move closer to one of retail's Holy Grails.

Brand-sponsored events boost purchase intent

January 28, 2008

BrandWeek: A new survey shows in-person events can boost purchase intent by as much as 52 percent. According to the report, released this month by the…

Tesco plans department-style stores

January 23, 2008

Reuters: Tesco has plans to open multiple-level stores, revealing a new threat to store owners like Marks and Spencer and Debenhams. "Where land is premium we…

Interactivity 'the future of customer service'

January 22, 2008

Nikki Baird with Retail Systems Research identified three areas of investment that retailers have eyes on for the coming year: cross-channel care, mobility and…

Spanning the gap

January 22, 2008

How do you get Millennials and Baby Boomers to shop in the same store?

Crossing channels

by James Bickers — Editor, Networld Alliance

January 22, 2008

Making your online and in-store experiences consistent is more important than ever. Here's how to do it.

NRF 08: emphasis on 'green'

by James Bickers — Editor, Networld Alliance

Retail's Big Show saw a major emphasis on the environment.

HBO Shop named 2007 Store of the Year

January 20, 2008

Display & Design Ideas: The Gensler-designed HBO Shop was named the 2007 Store of the Year in the 36th annual Institute of Store Planners (ISP)/VM+SD…

J Crew CEO: U.S. retail has too many stores, choices

January 16, 2008

Reuters: J Crew Group chief executive Millard Drexler said on Wednesday he did not believe there was a recession but said it was a "shakeout" time in the…

Ben Stein speaks at NRF

by James Bickers — Editor, Networld Alliance

Actor/economist gives state-of-the-economy address to retailers.

NRF board calls for economic stimulus

January 15, 2008

NEW YORK, N.Y. — The National Retail Federation Board of Directors has called on Congress and President Bush to enact legislation to stimulate the nation's…

Wal-Mart to open small-footprint grocery stores

January 15, 2008

The Arizona Republic: Just one month after Tesco opened its first smaller-scale Fresh & Easy Neighborhood Market, Wal-Mart Corp. is reportedly planning a…

Bookstore claims world's largest item-level RFID deployment

January 15, 2008

RFID Update: A new bookstore in Portugal uses RFID to track almost all merchandise in what it says is the world's largest item-level retail application in a…