New retail display system provides item-level intelligence

April 23, 2009

DIXON, Ill. — UPM Raflatac, Seeonic and Alliance have announced the deployment of a new generation of Alliance's MAXRPM, an inventory management system for…

Finding the financial value of the customer

When making customer service decisions, consider the lifetime revenue each customer provides — and their potential for sending referrals.

Opinion: Loyalty is more than points programs

Building a perfect loyalty program requires a delicate balance between reward and customer effort — and online retailers are leading the way.

Mother's Day spending dips, but 'moms will understand'

April 15, 2009

WASHINGTON, D.C. — It's not easy having the hardest job in the world, but mom will likely understand the reasoning behind smaller, less expensive gifts for…

NRF: March retail sales disappoint as retailers wrap up first quarter

April 13, 2009

WASHINGTON, D.C. — Several months of stronger-than-expected retail sales provided hope that the industry was poised to bounce back, but March retail sales…

New research initiative to measure qualitative effectiveness of in-store marketing

7-Eleven, Ahold, Frito-Lay North America, Pepsi-Cola North America Beverages, Walgreens are among the research participants.

Checkpoint introduces source-to-store merchandise visibility solution

April 7, 2009

THOROFARE, N.J. — Checkpoint Systems Inc., a supplier of shrink management solutions, has announced the release of its Merchandise Visibility Solution, which…

Maritz, Welcome Real-Time announce POS-based marketing and loyalty program

April 6, 2009

ST. LOUIS — Maritz and Welcome Real-Time have announced a partnership to launch a new loyalty solution in the United States and Canada. The offering, Maritz…

What green can mean for a retailer's image

Properly leveraged, green initiatives can make customers feel better about shopping at certain stores.

Loyalty programs and brand loyalty

Branded goods, and stores themselves, need to find new ways to engage and connect with shoppers.

The retail power of suggestion

by James Bickers — Editor, Networld Alliance

A carefully worded farewell can often subliminally impact shoppers into coming back for more.

The psychology of color at retail

Cultural, demographic differences play crucial roles in color design for the retail environment.

Basket-at-once scanning technology exists, but retailers aren't biting

by James Bickers — Editor, Networld Alliance

RFID-based scanners can massively speed up checkout and cut wait times, but supply chain challenges have prevented adoption.

Opinion: 12 ways to maximize the customer during a recession

The author of Retail Business Kit for Dummies weighs in with tips on how to get more out of each customer interaction and drive repeat business.

Queue management targets the last stage of the purchasing process

Discipline blends design, engineering and technology to maximize efficiency and reduce walk-aways.

iCongo version 8 adds dynamic catalog creation, enhanced merchandising

March 4, 2009

MONTREAL — iCongo, provider of e-commerce and cross-channel systems, today announced a set of new features to its retail e-commerce and cross-channel system.

Store closings spell big opportunities for the survivors

March 4, 2009

The Associated Press: Retailers left standing amid the carcasses of their competitors are going after orphaned customers. They're using aggressive mailers…

Order online, pickup in-store boosts sales

March 1, 2009

Internet Retailer: As competition for retail sales increases, in-store pickup of online orders is emerging as a more important opportunity for multi-channel…

Discounters snag upscale customers, but do they build loyalty?

Newly frugal shoppers may love the savings at discount stores, but they're not loving the experience.

Research: Mobile retail apps have massive growth potential

A new survey reveals that while most online shoppers have mobile phones, only a fraction have used them while shopping.