Mobile Monday: Equus iPad app review

Customer experience expert Mike Wittenstein goes hands-on with the new Equus iPad app for this week's Mobile Monday review.

Webinar: Connecting contact center, social and web interactions to create superior customer service

It’s not about product price, it’s about customer relationships. It’s about every interaction you have with your customer during their life cycle. And, with an…

Beanstalk Loyalty offers Facebook check-in via POS terminal

Retailers can use social media on kiosks and POS terminals to better market to their customers.

Payvment paves the way for shopping on social networks

by Kim Williams — Reporter, NetWorld Alliance

Facebook Shopping Mall sets the stage for the next major shopping portal.

Mobile Monday: Home Depot app

The app makes shopping easy, and makes customers better shoppers with tools that help avoid extra trips to the store.

Jones Lang LaSalle launches social media tool in retail sector

March 20, 2011

Jones Lang LaSalle Retail, a leading retail service provider, has added live retailer social streams on the websites of the centers it manages. The new…

IBM announces new software and consulting services for businesses to help meet consumer demands

March 14, 2011

IBM has announced new software, as well as new consulting services dedicated to the emerging category of "Smarter Commerce," which is focused on helping…

Mobile Monday: Coach Gift Finder

This special-purpose app's elegance is in how easily it helps customers find the perfect gift.

Integrating Social Media into Customer Service

Although there are more ways than ever before to engage with customers, keeping track of all of those conversations and providing a consistent message can pose…

New study says creating emotional ties with consumers is a successful strategy

March 9, 2011

According to NRF.com, a recent research study by Kurt Salmon, a global management consulting firm, says that consumers feel a personality connection to the…

Analysts say brick-and-mortar stores will live on

March 9, 2011

According to TheStreet.com, despite major retailers such as Blockbuster and Borders filing for bankruptcy, retail experts think the demise of brick-and-mortar…

Mobile Monday: Alternative Apparel

This is a lifestyle brand that truly understands how brand and social media intertwine.

IBM report: The smarter consumer has arrived

by James Bickers — Editor, Networld Alliance

Growing numbers of people are "instrumented," using two or more technology channels to shop.

Canadian consumers embracing mobile retail

March 1, 2011

Canadians are adopting new technologies that improve their shopping experiences faster than consumers in most other countries, according to an annual IBM…

Will new J.C. Penney logo succeed where Gap failed?

by Kim Williams — Reporter, NetWorld Alliance

The retailer's new logo uses the Helvetica font - as did the ill-fated Gap redesign.

Delvinia Dig report focuses on future of retail

February 24, 2011

The latest "Dig" report from Delvinia, a Canadian digital strategy and customer experience design firm, indicates the growing influence of digitally savvy…

Foursquare and Facebook Places Face-Off for Loyalty

by Sharon Goldman — Senior Director, COLLOQUY

The check-in wars are clearly in full swing. Foursquare recently boasted it had 381,576,305 check-ins worldwide in 2010, and while I don't know the exact…

Customer service greatness, as taught to us by PBS

by James Bickers — Editor, Networld Alliance

Here's an amazing story that any retailer can learn from, a story about the power of surprise and going above-and-beyond for the people that interact with…

NRF: Cisco study shows shoppers want tech-savvy experiences

January 10, 2011

Most retailers assume consumers want to implement technology into their shopping experiences, but executives from Cisco Internet Business Solutions Group…

Empathica expands GoRecommend to Twitter, e-mail

January 9, 2011

Customer experience management solutions provider Empathica Inc. announced today its GoRecommend solution has expanded the company's coverage of social media…