Social media integrated into new ReAct retail digital signage

January 6, 2011

Interactive merchandising solutions firm MTI announced that it has integrated popular social media tools that influence how people shop directly into its new…

Sears launching "Blue Blogger Crew"

January 3, 2011

At the 2011 International Consumer Electronics Show in Las Vegas, Sears will unveil its "Blue Blogger Crew," a team of five independent and well-regarded…

Attention is Good, Isn't it?

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

The wrong kind of attention doesn't help retailers one bit when it comes to customer experience and word-of-mouth. 

Target lets new parents share birth announcements – in Times Square

December 29, 2010

Target announced that it is offering parents everywhere an exciting way to share their big news — the arrival of a new baby — with the world through its Big…

The top 10 Retail Customer Experience stories of 2010

by James Bickers — Editor, Networld Alliance

Practical information and tactics resonated loud and clear with readers this year.

2011 Retail Customer Experience Top 100

Discover the companies, issues and trend that are impacting retail in 2011.

Presented by RetailCustomerExperience.com

Facebook users can print photos at Target kiosks

December 16, 2010

Consumers can now create prints of their Facebook photos by using Socially Connected KODAK Picture Kiosks deployed throughout Target stores.

Survey reveals generational differences in holiday shopping plans

Mobile phones have become an integral part of holiday shopping, in a number of ways.

Study: 60 percent of consumers follow a brand via social media, mostly for coupons or promotions

December 6, 2010

Empathica Inc., a provider of customer experience management (CEM) solutions, has announced the results of its latest Empathica Consumer Insights research.

Deploying social media to cultivate customer loyalty

Average spending on social media to achieve loyalty increased by 193 percent over the past year.

Old Navy launches 'virtual Black Friday' in Facebook game

November 22, 2010

CrowdStar and Sibblingz, which provide platforms for building social games, today announced the launch of an in-game Old Navy branded virtual store for the…

Sears, Kmart unveil Facebook e-gift program for holidays

November 10, 2010

Giving the gift of a Sears or Kmart gift card has gone social as the retailers announced the introduction of eGifting on Facebook. The new Sears and Kmart…

Target shoppers can use Kodak kiosks to print photos from Facebook

October 24, 2010

Target Corp. announced recently it will allow shoppers to print their photos directly from Facebook through the Kodak photo kiosks in its stores, according to…

'Gift Me This' feature lets Facebook users build wishlists

September 27, 2010

ShopLocal recently announced its "Gift Me This" feature for Facebook.Gift Me This is built on ShopLocal's SmartCircular technology solution. The solution…

Social commerce tool PowerReviews adds Facebook features

September 26, 2010

PowerReviews, a provider of social commerce solutions including customer reviews, has added several new Facebook-related features to its award-winning social…

Price Chopper learns a social media lesson

Social media offers great potential for making connections, and that comes with its own unique set of risks.

New retail store aims to be a 'living Facebook'

September 20, 2010

Fashion brand Lole has opened its first Atelier Lole location in Montreal. The store, which opened last week, will serve as a model for 40 other locations that…

MyRegistry.com partners up with Birthday Calendar Facebook app

August 10, 2010

Online gift registry site MyRegistry.com recently announced a new partnership with Birthday Calendar, a division of Big Dates Solutions Inc., the birthday…

The Children's Place launches Facebook shop

July 26, 2010

Conversation, an independent full-service agency specializing in emerging channels, and The Children’s Place have announced the launch of an e-commerce…

Sears, Kmart launch Facebook program for new college students

July 25, 2010

Getting ready for college is an exciting time, but it can also be an overwhelming affair for students and parents with so many important decisions to make. To…