Why Your Best Managers Have To Drink

by Bob Phibbs — CEO, The Retail Doctor

Driver personalities are the natural leaders.  When they are second-guessed, their motives and methods questioned and they are not allowed to shine, or made to…

The Hershey Experience lets shoppers create their own candy bar

June 10, 2010

The Hershey Co. and Hershey's Chocolate World attraction have announced the grand opening of their newest experience, Hershey's Create Your Own Candy Bar, an…

Jewelry retailer adds sparkle to merchandise with LEDs

June 8, 2010

What makes a piece of jewelry stand out from others doesn't just have to do with the four C's (cut, color, clarity and carat). Sometimes it has everything to…

Digital signage comes to the country store

by Christopher Hall — writer, self

Digital signage usually brings to mind Times Square, not the town square, but it looks like it's headed that way too.

Skincare retailer builds mobile e-commerce site with MarketLive

May 24, 2010

MarketLive, Inc., an e-commerce software and service provider for midsized specialty retailers, has announced that Perricone MD Cosmeceuticals, a leader in…

Retail Review: Total Wine & More

For fans of potent potables, a mind-blowing experience awaits within an old Circuit City location.

Specialty outdoor retailer Rock/Creek revamping online presence

May 17, 2010

ATG, a provider of cross-channel commerce solutions, has announced that Rock/Creek, a specialty retailer serving outdoor enthusiasts, plans to replace its…

Let's Call Customer Service Counters What They Are: Damage Control

by Bob Phibbs — CEO, The Retail Doctor

Customer service to me happens prior to the sale. Damage control is what happens after. Frequently it is run by people dis-empowered to do anything but cut…

Build-A-Bear founder on the importance of listening

Maxine Clark demonstrates how to build brand loyalty by seeking feedback from customers.

Play N Trade franchisee uses social media for store launch

April 25, 2010

Play N Trade Franchise Inc., the fastest growing video game franchise worldwide, announced in a press release a new store opening in Chicago’s Six Corners…

Selling the seductiveness of luxury in-store

Why the in-store experience is crucial for creating loyalty to artisanal products.

Best Retail in Romania...Hard Rock?

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Great brands don't just deliver a great experience. They deliver a great experience everywhere!

Going "Beyond" Customer's Expectations

by Annamaria Turano — Executive Director, MCAworks

On New York's east side, there’s a store with exceptional customer service.  It's not on Madison Avenue. It's not on 5th Avenue. It starts with a “B” but it’s…

Lego deploys augmented reality kiosks in stores

April 19, 2010

International toy manufacturer Lego has deployed Lego Digital Box augmented reality kiosks at its stores worldwide. TechChee.com reports that the kiosk blends…

Budget Blinds picks ServiceTycoon to improve customer service

April 15, 2010

More than 160 owners of Budget Blinds, the fast-growing blinds franchise, have selected ClickSoftware’s ServiceTycoon at the recent Budget Blinds National…

Owner-operator DVD-rental kiosks filling coverage gaps left by big deployers

by Matt Cunningham — Editor, NetWorld Alliance

Nimble business model can exploit niche markets untouched by redbox and Blockbuster Express.

Ritz Camera developing online video gallery

April 11, 2010

DigitalPost Interactive has announced a contract with privately held Ritz Camera & Image Inc., America's premier imaging retail destination, to develop an…

Making Retail Work: What To Say Before They Go Out The Door

by Bob Phibbs — CEO, The Retail Doctor

Giving thought to what employees should say as customers leave is something most of us never consider when trying to build sales. I'm reminded of my first…

Swarovski debuting new concept store

April 8, 2010

Swarovski, a leading designer and producer of fashion jewelry, will soon feature its new retail design concept at two locations in Times Square and Penn Plaza…

Molton Brown selects ATG to power cross-channel luxury experience

March 30, 2010

ATG, provider of commerce solutions, has announced that luxury retailer Molton Brown will deploy ATG Commerce to increase online sales and create an integrated…