Emporos launching cloud-based POS for hospital retail

February 28, 2010

Emporos is announcing e2, a SaaS-supported point of sale solution at the Healthcare Information and Management Systems Society's annual conference in Atlanta…

DIMA Photo Kiosk Shoot-Out winners announced

February 23, 2010

The seventh annual Digital Imaging Marketing Association (DIMA) Photo Kiosk Shoot-Out was held over the weekend at PMA 2010, the Photo Marketing Association…

Barnes & Noble named top bookseller

by James Bickers — Editor, Networld Alliance

February 21, 2010

Barnes & Noble Inc., the world's largest bookseller, led the specialty retail category for customer satisfaction for the third year in a row, according to…

HP announces new tools for in-store photo sales

February 17, 2010

HP today announced the expansion of its retail publishing portfolio with new partners and solutions designed to help retailers profitably grow their in-store…

Study: Consumers desire better 'touch and feel' shopping experience

February 16, 2010

Three out of four consumers still want to visit a physical retail store when buying a communications product or service, but they are not very satisfied with…

Edible Arrangements thrives, despite economy

How the "luxury" retailer grew at an amazing pace in 2009, despite the recession.

Ashley Furniture eyeing smaller store format

February 8, 2010

Ashley Furniture, which currently operates 390 large retail locations, is looking to open 300 smaller stores this year, according to a report in the Milwaukee…

Video game buy-back company e-Play halts operations

February 2, 2010

Less than a year after a trial rollout in northeastern Wal-Marts, e-Play LLC appears to have gone defunct.

Study: Valentine's Day spending to hold steady

February 1, 2010

Despite the general perception that the economy is slowly recovering, most consumers anticipate spending a similar amount on their significant other this…

3D foot scanning kiosk to be on display at this month's Outdoor Retailer Winter Market

January 19, 2010

The eSoles Custom Footbeds 3D TruCapture foot scanning kiosk is set for display at this month's Outdoor Retailer Winter Market in Salt Lake City.

Retailers tackling 'mountains of data'

January 3, 2010

A new report in the New York Times discusses the "mountains of data and whiz-bang technology" that today's retailers are wrestling with, in their ongoing…

Ski resort improves shopping experience with RFID

January 3, 2010

A Colorado-based ski resort chain is improving its guest experience with an innovative use of RFID technology.

Shipping Service Helps Kayak Retailer Reach Global Customers

Size and weight restrictions severely limited Colorado Kayak's ability to sell overseas. Bongo International stepped in, helping to expand Colorado Kayak's…

7 keys to customer experience in 2010

True dedication to the voice of the customer will be pivotal for retailers looking to improve their customer experience in the coming year.

Seasonal stores pop up, make money, then go away happily

December 22, 2009

In recent years, numerous retailers seeking to drum up buzz have turned to temporary outlets, often to bring products to areas where they might not be sold…

The 5 biggest retail customer experience stories of 2009

Faced with a tough economy and shaky consumer confidence, retailers innovated when it came to customer experience this year.

Will digital-download kiosks save Blockbuster?

The home video brand has had a disappointing year, but a partnership with NCR may help keep it alive.

How consumers killed customer service

Demand for low prices has driven down the value of customer service. Here's how retailers can drive it back up.

Study: Promotional bundles devalue products, reduce long-term profit

December 16, 2009

The best things in life aren't free, especially for companies trying to lure customers by offering sweet deals on two complementary products.

NRF survey: Most consumers are less than halfway done with holiday shopping

December 16, 2009

Though the Christmas countdown is in its final stages, it seems shoppers still have plenty of shopping left to do. According to NRF's 2009 Holiday Consumer…