Cegid to unveil retail management tool at NRF Big Show

December 9, 2009

Software solutions company Cegid announced that it will unveil its latest retail planning, merchandising and store management application at the NRF EXPO…

Survey: Retail employees not giving good customer service, despite tough job market

December 7, 2009

Despite working in a sector that has suffered job losses averaging roughly 50,000 per month since the start of the recession, retail employees are not…

Report: Consumer definition of value is changing

December 2, 2009

The shopper experience study underway by The Integer Group and M/A/R/C Research reveals that electronics and department stores continue to see the largest…

Report: Consumers in a frugal holiday mood

November 22, 2009

U.S. households are expected to spend an average of $390 on Christmas gifts this holiday season, down from last year's estimate of $418, The Conference Board…

Sports Authority chain launches 'Wii Fit Experience'

by James Bickers — Editor, Networld Alliance

November 22, 2009

For the first time, video game giant Nintendo has partnered with a major sports retailer. Last week, Sports Authority began launch of its "Wii Fit Experience,…

Report: Gift card spending to drop slightly

November 18, 2009

While they remain the most requested holiday item, shoppers are expected to pull back on buying gift cards again this year. According to NRF's 2009 Holiday…

Electronic Arts opens a store for a single product

November 17, 2009

Talk about having limited SKUs — video game forum NeoGAF has spotted a pop-up store dedicated to a single product, Electronic Arts' Wii workout software "EA…

Report: Retailers benefiting from near-real-time BI

November 17, 2009

RSR's newest research study, "Using Business Intelligence to Help Control Outcomes in an Uncontrollable World," published in partnership with the National…

Report: More holiday shoppers will pay with debit, cash

November 16, 2009

It's the year for a little more green and a little less plastic. According to NRF's 2009 Holiday Consumer Intentions and Actions survey, conducted by…

NRF announces top ten retailers for customer service

November 15, 2009

The NRF Foundation, the research and education arm of the National Retail Federation, has announced the top 10 finalists selected by shoppers in the annual…

Forecast: Smaller inventories, more price cutting for the 2009 holidays

November 10, 2009

The line between outlet stores and mainstream retail is blurring this holiday season as even upscale and luxury chains ratchet back their inventories and slash…

Report: Social media, mobile phones are key retail influencers this year

November 10, 2009

Digital advancements continue to drive a new approach to shopping, with social media and mobile phones emerging as key influencers this holiday season…

Altierre introduces out-of-stock sensor tool

November 9, 2009

Altierre Corp. today expanded its line of wireless products with the introduction of the Out-of-Stock Sensor Solution, which alerts retailers when it's time…

Research: Holiday retail outlook is positive

November 9, 2009

This holiday season could be a make or break year for many retailers as most cannot survive another year of suppressed sales. However, on the bright side, the…

NRF releases crowd management guidelines for retailers

November 8, 2009

As one of the busiest shopping days of the year approaches, retailers are focusing on one key component of their holiday plans: crowd control. With the help…

ResponseTek CEM upgrade adds SMS surveys, new reports

November 5, 2009

ResponseTek, a provider of on-demand customer experience management (CEM) software, has announced the Fall 2009 release of its ResponseTek:CEM solution.

Borders announces in-stock guarantee for the holidays

by James Bickers — Editor, Networld Alliance

November 2, 2009

Borders today announced its new "In-Stock Guarantee," which promises that if a customer's desired item cannot be found in-store, the company will ship it from…

NRF updates 'buyer beware' product list

November 2, 2009

The National Retail Federation has added new products to a consumer alert about common household items being sold through some online auction sites, warning…

Survey: Returns fraud will cost retailers $9.6 billion in 2009

October 28, 2009

Though return fraud continues to plague the retail industry, changes in policies have helped companies see improvements in some areas. According to NRF's…

Digital Signage Association to host free webinar on future trends

October 28, 2009

The Digital Signage Association (DSA) is holding a free webinar entitled "Digital Signage Future Trends" on Tuesday, Nov. 3 at 12 noon Eastern time. In this…