Podcast: Driving sales when store traffic is down

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Declining store traffic is often cited as the key reason why sales are down, but retail analytics expert and two-time author, Mark Ryski has a different take…

Organic gardener retailer sprouting up in Walmart, top retail outlets

February 7, 2020

Back to the Roots, an organic gardening retailer, is finding a home this year in 2,300 Walmarts nationwide. It's also taking root in Lowe's, Target, Costco and…

Sephora aims to expand outside of the mall environment

February 6, 2020

Typically, Sephora shoppers find themselves hitting the local mall to shop at the makeup brand.

Can restaurants learn from retail's mistakes?

February 5, 2020

It's always better to learn from someone else's mistakes then to make them, and in this case, that "someone" is the retail industry.

7-Eleven debuts cashierless store at headquarters

February 5, 2020

7-Eleven has opened the doors to its first cashierless store, located at its Irving, Texas headquarters.

Red Sox affiliate looks to boost concessions with autonomous checkout

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The Pawtucket Red Sox became the first professional sports team to announce an autonomous checkout store, to be located in Polar Park, a ballpark the team is…

A look at brick-and-mortar retailers growth and where customer experience fits in

by Stephan Schambach — Founder & CEO, NewStore

Stephan Schambach, founder and CEO, NewStore, shares insight on retailers growth and explains why brands can't simply replicate what stores have been about in…

Café X debuts robotic coffee bar at airport

December 19, 2019

Cafe X has opened at San Jose International Airport with the latest version of its robotic coffee bar, according to a press release.

4 digital signage tips for engaging customers in the holiday season

Remi Del Mar, senior product manager, visual display solutions at Epson America, Inc., shares his expertise on leveraging projection technology to engage and…

Aptos study reveals brick-and-mortar still king, BOPIS gaining popularity

December 13, 2019

Consumers in the U.K. and U.S. still prefer the physical store as their shopping channel, as they like to touch, feel and try products before purchase, and…

Italian shoe brand writing the book on retail pop-up strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Michele LoPriore, a high-end women's Italian shoe brand, knows all about retail pop-up strategy after popping up in Boca Raton, New York and now Chicago.

Retailer offers unique customer journey

December 12, 2019

The Canada Goose store in Toronto promises coat-buyers a different type of shopping and purchase experience in that there is no inventory to put in a bag and…

The Vitamin Shoppe debuts interactive kiosks to drive product trials

December 5, 2019

The Vitamin Shoppe, an omnichannel retailer of nutritional products, has included Vengo Labs' interactive sampling technology in its new innovation store in…

Store appearance, loyalty, associate engagement top October reads

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The top read retail customer experience articles last month ranged from insight on customer loyalty to artificial intelligence and why brands need a wake-up…

5 strategies for combating pressure at the shelf

Missy Pydo, vice president of client development, Inmar, shares insight on why retailers, aiming to boost success of a brand at shelf, should walk before they…

Macy's home to fast casual restaurant

October 21, 2019

Potbelly Sandwich Shop will open in four Macy's department stores via a multi-unit franchise deal with the retailer.

The real impact of store appearance on your bottom line

by Tom Buiocchi — Executive Director, President & CEO, ServiceChannel

ServiceChannel Executive Director Tom Buiocchi offers up insight on why an appealing, clean, and properly structured store isn't just a "nice-to-have" — it's…

J.C. Penney debuting outdoor shop, in-house outdoor brand

September 13, 2019

Retailer J.C. Penney expects to have an outdoor shop in 100 of its 830 stores by October and is launching an in-house brand, St. John's Bay Outdoor, which will…

Jockey debuts Long Island pop-up experience

September 13, 2019

Jockey International Inc. is running its first pop-up retail store on Long Island, New York.

Things Remembered rolls out iPads for customer personalization strategy

September 11, 2019

To help its customers personalize gift purchases, the retailer, Things Remembered, is rolling out iPads to all of its 174 stores in the first leg of its latest…