Puma flagship boasts engagement zone, immersive experiences

September 5, 2019

The New York City Puma flagship store boasts retail customer experiences that use technology, art and music to engage with customers. The retail store, at 60…

Target, Disney team up to deliver magical customer experience

August 29, 2019

Target and Disney are partnering to bring "shop-in-shop" Disney experiences to 25 Target stores come October. The Disney experience will also be available to…

Target hits 2 store-related milestones

August 26, 2019

This summer marks two big milestones for Target: The retailer cut the ribbon on its hundredth small-store format and surpassed the 500th store remodel mark.

Macy's taps tech for digital scent bars

July 31, 2019

Macy's is aiming to change how it sells fragrance and enhance the customer experience at the same time.

How to improve the customer experience using strategic space planning

by Tom Buiocchi — Executive Director, President & CEO, ServiceChannel

Tom Buiocchi, executive director at ServiceChannel, breaks down the step-by-step process for effectively improving the in-store customer experience.

Retail brands concur: experimental 'phygital' store delivered proof of concept

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Executives for the two brands that participated in The Fitting Room, which combined both digital and physical customer experiences, agreed the one-month…

A strategy to take a retail business across borders

Storefront CMO Stephanie Kidder explains that while doing business in a new country can come with a daunting list of questions, costs and unfamiliar…

Doughnut 'theater' experience heading to New York's Times Square

July 12, 2019

Not only will New York's Times Square be known for its annual New Year's Eve ball countdown, it will also be known for one of the most unique doughnut shop…

Pop-up stores, a direct engagement tool, gain interest

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A pop-up store can deliver improved sales, better product education, enhanced customer interaction and increased awareness of product benefits.

Amazon ownership boosting Whole Foods customer experience

June 24, 2019

Whole Foods is enjoying a 3.6 point increase on the annual Forrester Customer Experience Index, the biggest jump of any brand this year, and it's likely due to…

Walmart pilots fast lane check-out system

June 19, 2019

Walmart is reportedly piloting a fast lane check-out strategy at a Canadian store.

Amazon launches another Go store in New York

June 11, 2019

Amazon opened the doors to its second Amazon Go store in New York this morning at 6 a.m., and the store marks the omnichannel retailer's thirteenth Go store in…

San Francisco to get its fourth Amazon Go store

June 3, 2019

Amazon Go plans to open its fourth store, in San Francisco, according to the San Francisco Chronicle. The store will be in the financial district at the Three…

Innovators share ways to eliminate buying friction while boosting omnichannel presence

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

As technology evolves, retailers find it increasingly difficult to keep abreast of new and better ways to improve customer service and understand consumer…

AWM Smart Shelf debuts autonomous shopping shelf technology

May 6, 2019

AWM Smart Shelf, which is bringing the benefits of the online experience to physical retail, has integrated its frictionless shopping application with its…

4 visual merchandising tips for boosting sales, driving growth

Marla Bracco, content marketing manager for shopPOPdisplays, explains how visual merchandising allows retailers to set themselves apart from their online…

Walmart to remodel three Long Island locations

April 25, 2019

Walmart is aiming to spruce up three Long Island, New York stores, deploying grocery pickup and delivery capabilities.

Office Depot launches co-working hubs to Chicago, Dallas locations

April 15, 2019

Office Depot has opened two Workonomy Hub co-work spaces in its Lake Zurich, Illinois and Irving, Texas locations.

Amazon Go stores will start taking cash

April 10, 2019

Amazon's Go stores, which let shoppers buy without a cashier checkout experience, will reportedly begin accepting cash.

Apple retail honcho taking leave come April

March 29, 2019

Apple's top executive in charge of boosting both its brick-and-mortar store design, and online operations, will leave the role after five years come next month.