Kagan: Old checkout lanes will choke retail stores

Kagan: Old checkout lanes will choke retail stores

Jeff Kagan has a big list of big questions for today's retailer -- from realizing the need to change to creating both a defensive and offensive strategy.

Kagan: Poor checkout experience hurts retail brand

Kagan: Poor checkout experience hurts retail brand

Jeff Kagan offers up his view on retail winners and losers and what the changing customer expectations are starting to demand from retail stores.

Will Amazon Go make cashiers and checkout lanes obsolete?

Will Amazon Go make cashiers and checkout lanes obsolete?

That question was the focus of a breakout session Tuesday at the fourth annual CONNECT Mobile CX Summit in Philadelphia. The answer is complicated, which is usually the case with emerging technology options.

How Amazon's acquisition of Whole Foods will disrupt the retail landscape

How Amazon's acquisition of Whole Foods will disrupt the retail landscape

Sethuraman Janardhanan, practice head and client partner, big data analytics, at Happiest Minds Technologies, explores the multiple synergies that have made the Amazon-Whole Foods acquisition the most notable one in retail and one which holds power to redefine many existing models.

Kagan: How Amazon is transforming retail

Kagan: How Amazon is transforming retail

As long as Amazon lets users continue to shop as they are used to, and adds a new way of thinking to the mix, Jeff Kagan believes the Whole Foods experiment could be successful.

To compete with Amazon, retailers must focus on mobile experience

To compete with Amazon, retailers must focus on mobile experience

The beverage alcohol industry in particular might fall victim to Amazon's takeover of Whole Foods.

Amazon's Whole Foods deal proves the 'retail mullet' is the future of grocery

Amazon's Whole Foods deal proves the 'retail mullet' is the future of grocery

ForeSee's Eric Feinberg provides his take on Amazon's multi-billion dollar acquisition of Whole Foods. As he writes, surprisingly not much has been said about the real logic behind the deal, which has far more to do with Amazon expanding into an area it knows it can win, and far less to do with battling rivals such as Walmart.

Amazon's Whole Foods Market acquisition points to a changing role for physical stores; millennials hold the key

Amazon's Whole Foods Market acquisition points to a changing role for physical stores; millennials hold the key

Amazon's acquisition of Whole Foods Market is yet another sign – the biggest to date – that retail is being redefined by multiple shopping channels.

IoT proving valuable in driving customer experience, savings and operational efficiencies

IoT proving valuable in driving customer experience, savings and operational efficiencies

Retailers not using Internet of Things technology may soon want to investigate its potential given big opportunities to boost the customer experience and save big bucks.

Target's strategy is all about creating a hassle-free customer experience

Target's strategy is all about creating a hassle-free customer experience

From all indications 2016 is going to be a busy year for Target and the prime focus will be on the consumer.

New York company debuts pure mobile-only grocery checkout

New York company debuts pure mobile-only grocery checkout

While AmazonFresh, FreshDirect and Peapod have offered consumers varying degrees of online and mobile grocery ordering for several years, the in-store experience could use some help.

Amazon, Google facing off in a retail delivery service battle

Amazon, Google facing off in a retail delivery service battle

E-commerce giants clearly see big bucks in retail delivery services, primarily food and drink, and announce new strategies on the same day.

How grocers, food retailers can keep up with restaurants

How grocers, food retailers can keep up with restaurants

Grocery retailers, armed with unprecedented levels of insights and technology, have the opportunity to provide consumers with the experiences and products they demand.

From stock options to oranges: Whole Foods Rewards is a natural for growth

From stock options to oranges: Whole Foods Rewards is a natural for growth

Whole Foods is enjoying the fruits of its marketing labor these days, but its long-term success may rely more on its affinity for workers than affinity with shoppers.

Three micro-trends of the retail customer experience

Three micro-trends of the retail customer experience

There are several ways the retail customer experience is actually becoming smaller, and it seems to be a good thing for sales and customers.

Whole Foods’ paycheck may hinge on prices

Whole Foods’ paycheck may hinge on prices

People buy at Whole Foods because it stands for more than food, so simply dropping prices doesn’t solve its perception issue.

Maximizing the value of a retail loyalty program

Maximizing the value of a retail loyalty program

The grocery industry seemingly changes daily, with new products and initiatives to meet rapidly shifting consumer preferences as well as new technology that continues blurring the lines among social, mobile, CRM and loyalty programs. Given this level of marketing turmoil,...

Speedy checkout wins retail technology of the year

Speedy checkout wins retail technology of the year

The top retail innovation in InformationWeek's Elite 100 went to Kroger Co.'s QueVision system.

Egging for the bigger basket

Egging for the bigger basket

The saying goes that you've got to crack a few eggs to make an omelet, but this year coloring a dozen eggs may crack your budget. The price of eggs is at a historical high, thanks in particular to international...

What Whole Foods teaches us about visual merchandising

What Whole Foods teaches us about visual merchandising

As much as any retailer can, Whole Foods embodies the notion that stores aren't simply places to buy things.

Showing (1 - 20) of 204

Get the latest news & insights


NEWS

RESOURCES

TRENDING

FEATURES

AT&T retail chief talks customer experience and why there is no retail apocalypse

TOPIC CENTERS



Featured Topic