Loyalty programs and brand loyalty

Branded goods, and stores themselves, need to find new ways to engage and connect with shoppers.

TOP Food & Drug loyalty card offers more than just discounts

April 2, 2009

RFID Journal: Consumers at TOP Food & Drug, a food retail chain in Washington State, are using RFID-enabled loyalty cards as part of a program known as…

Two grocery chains trial electronic shelf labels

March 29, 2009

RFID Journal: Two U.S. grocery-store chains are trialing an electronic shelf label (ESL) system in several of their stores on the East and West coasts. The ESL…

The retail power of suggestion

by James Bickers — Editor, Networld Alliance

A carefully worded farewell can often subliminally impact shoppers into coming back for more.

Coinstar named top performer in prepaid category by retailers

March 26, 2009

BELLEVUE, Wash. — Coinstar E-Payment Services, a subsidiary of Coinstar Inc., has been named a top prepaid performer in the 2009 Convenience Store Decisions…

The Benefits of Retail Kiosks

Few industries stand to gain more from self-service than retail. Learn how to get the most from kiosks and other digital merchandising technologies.

The psychology of color at retail

Cultural, demographic differences play crucial roles in color design for the retail environment.

Altierre unveils Retail Technology Center

March 18, 2009

SAN JOSE, Calif. — Altierre Corp., a provider of wireless dynamic pricing solutions for retailers, today unveiled a Retail Technology Center at its company…

Basket-at-once scanning technology exists, but retailers aren't biting

by James Bickers — Editor, Networld Alliance

RFID-based scanners can massively speed up checkout and cut wait times, but supply chain challenges have prevented adoption.

Opinion: 12 ways to maximize the customer during a recession

The author of Retail Business Kit for Dummies weighs in with tips on how to get more out of each customer interaction and drive repeat business.

Lawmakers consider automatic recall warnings at the checkout

March 15, 2009

Los Angeles Times: With more food recalls happening weekly, consumer advocates, supermarket chains and legislators are exploring better ways to stop the sale…

Queue management targets the last stage of the purchasing process

Discipline blends design, engineering and technology to maximize efficiency and reduce walk-aways.

Lunds, Byerly's supermarkets deploy two-sided receipt printing

March 10, 2009

DAYTON, Ohio — Lund Food Holdings Inc., parent company of Lunds and Byerly's supermarkets, is deploying a new point-of-sale solution featuring two-sided…

iCongo version 8 adds dynamic catalog creation, enhanced merchandising

March 4, 2009

MONTREAL — iCongo, provider of e-commerce and cross-channel systems, today announced a set of new features to its retail e-commerce and cross-channel system.

Order online, pickup in-store boosts sales

March 1, 2009

Internet Retailer: As competition for retail sales increases, in-store pickup of online orders is emerging as a more important opportunity for multi-channel…

Discounters snag upscale customers, but do they build loyalty?

Newly frugal shoppers may love the savings at discount stores, but they're not loving the experience.

Tesco: We goofed in the U.S.

February 23, 2009

Progressive Grocer: Tesco's early market research was mistaken and the retailer may make big changes to its U.S. Fresh & Easy stores. "We may have…

Research: Mobile retail apps have massive growth potential

A new survey reveals that while most online shoppers have mobile phones, only a fraction have used them while shopping.

Putting your best customers to work for you

The best retailers don't just serve their customers — they put them to work, on behalf of the organization.

Giant Foods debuts new store design

February 19, 2009

Progressive Grocer: Giant Eagle Inc. introduced its newest store design with the opening of an 87,500-square-foot unit that features an open market-style…