Canadian grocer partners with Profitect to enhance reporting, boost customer satisfaction

February 8, 2019

Canadian grocery retailer Sobeys is partnering with prescriptive analytics provider Profitect to boost customer satisfaction and reduce shrink.

Ready for 'robots in aisle 5'?

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Robots are not only helping customers in the store; they are helping each other, as well as assisting the staff, in managing shelf inventory.

How connected experience design engages consumer packaging

Eric Schultz, vice president, business development, SGK, explains how smart packaging, has relied on QR codes and simple AR gimmicks, is transitioning to…

ICX Association opens nominations for Elevate Awards for best in CX tech

February 7, 2019

The Interactive Customer Experience Association is accepting nominations for its Elevate Awards, which are given to individuals and organizations that are…

3 ways retailers can leverage psychology to succeed online

Jay Radia, CEO and co-founder of Yieldify, writes that many online retailers fail to push customers to purchase through subtle psychological triggers and cues.

Why China is retail’s future: Unattended stores, walletless buying, automated warehouses

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

E-commerce is driving automation on all fronts in China: purchasing; delivery; and supply chain logistics. Artificial intelligence is also driving change.

Helzberg Diamonds deploys AR for virtual ring experiences

February 5, 2019

Helzberg Diamonds has launched a concept store, called the Helzberg Ring Experience, boasting a AR experience that allows customers to virtually try on rings.

Using push-to-talk technology to boost the customer experience

Jesse Robbins, CEO of Orion Labs, offers up insight on why push-to-talk devices and mobile communication are key to improving the customer experience. And…

BookingBug introduces new workforce experience platform

Karim Iskandar, EVP of Global Sales for BookingBug, introduces a new workforce experience to the BookingBug platform for enterprise retailers and financial…

Ensuring peak holiday season performance in 2019

Don White, vice president of enterprise solutions at Snapfulfil, believes now is the time for retailers to assess and review the past holiday season…

Virtubox kiosks in play for India Expo Mart

February 1, 2019

Virtubox, a company that offers cloud-based Android software for interactive touchscreen kiosks with corresponding display on Android and iOS mobile phones…

Personalization, customization technologies gaining clout in retail

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Virtual shopping and shopper personalization were twin themes during the recent CES show in Las Vegas. A pair of sessions, "Shopping as a virtual adventure…

2019 predictions for retailers, technology innovation

Tony Rodriguez, Digimarc CTO, predicts the next stage in customer experience will focus less on new and more installations and more on changing business…

Standard Cognition buys robotic mapping startup

January 31, 2019

Standard Cognition, which provides AI-powered autonomous checkout solutions for brick and mortar retailers, has acquired Explorer.ai, a mapping and computer…

Bitstop introduces Bitcoin ATM

Andrew Barnard, Co-founder of BITSTOP demos the Bitcoin ATM.

5 technologies primed to transform the grocery shopping experience

Rupal Shah, head of shopper research at research specialists, Simpson Carpenter, explains why the grocery shopping experience is on the brink of big change…

NRF Big Show Report: Amazon Go competitors offer up alternative cashierless approaches

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The NRF Big Show in New York City debuted a host of cashierless checkout technologies hoping to capitalize on the interest generated by Amazon Go.

Cannabis technology provider partners with AR solutions company on educational kiosks

January 29, 2019

Cannvas MetTech Inc., a cannabis technology company, has teamed with NexTech AR Solutions Corp. to enhance the user experience of its digital cannabis…

JDA, InContext partner on retail management platform

January 29, 2019

JDA Software and InContext Solutions are partnering to bring together their respective technology for a virtual reality-based visualization and category…

How visual analytics is helping Chick-fil-A serve up more chicken, meet customer needs

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Chick-fil-A is using Tableau’s interactive data visualization technology to make better, faster decisions that will lead to increased revenue and higher…