Hilton's Tru hotel chain aims to grab hipster, digital native travelers

January 25, 2016

Hilton's 13th brand will likely become it's biggest, claims CEO Christopher Nassetta.

Merchants shift priorities to better serve today's consumers

by Will Hernandez — Editor, NetWorld Media Group

London-based multinational retailer Marks and Spencer describes how it created a new loyalty program.

Free webinar focuses on how IoT can boost guest engagement, revenue

January 22, 2016

Attendees will learn how McDonald's and other chains are boosting campaign performance up to seven times by using mobile data to better target campaigns.

Discount Tire wheels out mobile payment with one goal in mind

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The 56-year-old largest tire and wheel retailer realizes that buying tires isn’t usually a fun time for consumers so it wants to make the purchase point as…

Panera leader: Payment, mobile innovations boosting customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Panera Bread is still going full throttle in expanding payment strategies to reduce consumer friction points and enhancing the customer experience.

Amazon aims to make product re-orders easier than ever

January 21, 2016

Amazon wants to make shopping easier than ever and is building a re-order capability via connected devices tied to its Amazon Dash service.

Amazon flying fast forward with drone service strategy

January 20, 2016

Regulatory challenges, safety hurdles and increasing competition aren't stalling Amazon's plans to be one of the first, if not the first, drone service…

Yahoo offers researchers treasure trove of user data

January 18, 2016

Yahoo is sharing news-reading habits of its 20 million users and the data will likely improve recommendation technology down the road.

Talking with HP retail product chief Cory McElroy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Mobile security is a challenge for any retailer hoping to lure in the mobile device shopper. HP's Cory McElroy says the key is to not become complacent with a…

NRF Preview: Retailers shine a light on beacons to drive mobile engagement

by Will Hernandez — Editor, NetWorld Media Group

Multiple mainstream publications near the end of 2015 rushed to declare beacon technology a dud even though Apple first introduced the technology less than…

How retailers are avoiding “Uberization”

In today's increasingly interconnected world, disruptive business models like those of AirBnB and Uber are thriving.

Why specialty retailers should tap digital platforms to drive growth

Very few specialty retailers have proven they understand the digital world and everything it can offer. When employed correctly, digital can greatly increase…

Ford aims to make auto ownership a more fulfilling customer experience

Car maker aims to boost customer driving experience for both Ford and non-Ford customers.

Samsung Pay coming to three more countries

January 8, 2016

Consumers in Australia, Brazil and Singapore will get an opportunity to use the mobile wallet some time this year.

FreedomPay serves up new pay-at-the-table device

January 8, 2016

The company's new offering is PCI-validated with point-to-point encryption and supports EMV and contactless payments.

MasterCard moves forward with wearables

January 8, 2016

The card network has partnered with Coin to bring MasterCard payments to a wide array of fitness bands, smart watches and other wearable devices.

Kmart chief: We're focusing on the fun factor and meeting shopper needs

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Kmart's strategy is to provide every shopper, whether online or in a store, the best consumer experience and is relying on both old and new approaches to…

Apple might have bigger plans for iOS payments

January 4, 2016

The company has filed a patent on a system that would give iPhone users the ability to transfer funds to others through texts, phone call and email.

Consumers show love for Apple devices during holiday season

December 30, 2015

Phablets made a big comeback in the gift giving season which proved lucrative for Apple as the year comes to an end.

Holiday time getting more digital and what it means for retailers

December 24, 2015

If you whip out your smartphone during the holiday meals at least half the table will likely be annoyed unless you're doing photo snapping.