Radius Networks and R2-D2 Builders Club launch beacon-powered interactive experiences

April 17, 2015

At this year's Star Wars Celebration event, visitors will be able to find the droids they are looking for and participate in special Jawa Scavenger Hunts using…

POS app provider expands business model into comprehensive business management

April 17, 2015

Lavu Inc. has consolidated the branding of their worldwide POSLavu iPad App by combining and redesigning all of their websites into one, and updating their…

RichRelevance extends partner ecosystem to support omnichannel personalization

April 16, 2015

RichRelevance aligns with service and technology providers, including Accenture, Cognizant, Demandware, hybris and Oracle, to deliver a continuum of…

Direct sales company intros platform to connect international brands with Chinese consumers

April 16, 2015

Chinese online direct sales company to leverage logistics and marketing capabilities to help international partners sell directly to China.

The future of customer service is now

by Shep Hyken — CAO, Shepard Presentations

The 'customer service experience' encompasses every interaction, or touchpoint, that a customer has with your company; deliver value, and the customers will…

Vend Ecommerce aims to make it easier for brick-and-mortar retailers to sell online

April 15, 2015

Vend intros Ecommerce solution for multistore retailers to sell in-store, online and on-the-go.

Home goods retailer blends art and e-commerce with dynamic imaging

April 15, 2015

Shibumi Home launches an interactive e-commerce presence on Shopify where shoppers create custom products with instant, photo-realistic visualization.

KFC franchisee using video intel solution to reward employees, improve customer experience

April 15, 2015

Instant, actionable video intelligence from Envysion contributes to two percent improvement in bottom line across KFC stores in six months, claims the company.

Analytics firm Retail Next raises $125 million in new funding

April 15, 2015

Retail Next plans to use the money to expand its global operations in several markets across Europe, Asia and Latin America and will also look for suitable…

Lids Sports Group opens up inventory across channels

April 14, 2015

Specialty retailer uses Oracle to help increase available inventory while helping customers and associates easily find items online and at over 1,300 locations…

Amazon wins approval from US regulators to test delivery drones outdoors

April 14, 2015

Amazon must keep drone flights at an altitude of no more than 400 feet and no faster than 100 miles per hour. The Seattle-based online giant has been pursuing…

EMV shift could also shift NFC payments adoption

by Will Hernandez — Editor, NetWorld Media Group

With about six months to go before merchants have to make the switch to POS terminals that accept chip cards, some industry executives are expecting proximity…

The Walking Company stepping up in-store customer experience

April 14, 2015

World's largest specialty retailer of comfort footwear to leverage Epicor Retail CRM with tablet devices to arm store associates with key customer insights…

Barclays expects huge gains in UK spending on mobile devices

April 14, 2015

Barclays said the influence of mobile on spending, however, is expected to more than double this figure from £18.4 billion to £112 billion over the same period.

BJ's Restaurants exec discusses benefits of chain's mobile app

Tim Hackbardt, VP of Marketing for BJ's Restaurants, talks about the many ways the chain's mobile app improves the customer experience.

mPOS 101

What merchants need to know about mobile point-of-sale technology.

GK Software AG and Wipro partner to implement SAP Store Management apps

April 10, 2015

Wipro Ltd., a global IT, consulting and business process services company, and GK Software AG, a technology developer and provider of standard software for…

Clarks steps into digital experiences across the UK and Ireland

April 10, 2015

Clarks, the iconic British shoe manufacturer and retailer, has selected Moki Total Control to deliver contextual and relevant digital signage experiences via…

How retailers can win by making things easier

by Pat Bakey — General Manager Consumer Industries, SAP

The world is becoming more complicated, and technology is to blame. Here's a look at how technology can make things simpler again.

How SeaWorld's mobile app enhances the guest experience

Len Dudis describes SeaWorld's folio approach to guest payments via its mobile app.