Target sued over biometric data consent issue

April 18, 2024

A class action lawsuit has been filed against Target in Chicago, Illinois, regarding the alleged collection of biometric data without consent.

The value of loyalty programs for grocery stores

A loyalty program has a positive impact by increasing customer frequency, improving customer retention, growing the average basket, and ensuring profitability.

Presented by RetailCustomerExperience.com

GenAI investment top priority for nearly half of businesses

April 16, 2024

Investing in generative AI is a top priority for 45% of business leaders, and 97% of leaders at companies with more than an annual revenue of $1 billion or…

DIY home improvement retailer joins retail media platform

April 16, 2024

Leroy Merlin, a DIY home improvement and gardening retailer, has partnered with retail media platform Zitcha.

7 Considerations When Evaluating Your Service Provider

Your devices are there for your customers 24x7x365, providing them with reliable, secure service. Is your current service provider able to deliver the same…

Presented by Burroughs, Inc.

Kroger debuts vehicle tag renewal kiosk

April 15, 2024

The Thompson Bridge Kroger in Gainesville, Georgia, has installed a Georgia MVExpress Motor Vehicle Tag Renewal kiosk, according to a report from AccessWDUN.

Indianapolis retailer hosts harm-reduction vending machine

April 15, 2024

A harm-reduction vending machine has launched at an eastside Indianapolis store, according to a WISH TV report.

Card skimmer discovered on Walmart checkout kiosk

April 15, 2024

A credit card skimmer was found on a checkout kiosk at the Walmart in Bayonne, New Jersey, on April 9, spurring an investigation by the Bayonne Police…

UK men’s retailer piloting virtual try-on tech

April 12, 2024

Moss, a U.K. retailer of men's formal wear, is piloting a trial of AI-powered virtual try-on technology called Zyler from Anthropics Technology.

A new wave of grab and go checkouts on the rise in retail

by Jeff Dossett — Chief Revenue Officer, Impinj

Many retailers are turning to RAIN RFID-powered self-checkout which delivers increased automation and accuracy, along with speed and reduced customer-employee…

Denim brand extends Tulip partnership for customer engagement strategy

April 9, 2024

Denim brand 7 For All Mankind is extending its partnership with Tulip, a cloud-based customer engagement platform provider, in its goals to deliver exceptional…

How retailers can leverage the power of Gen AI to enhance the customer buying experience

by Tony Klimas — CEO and President, Horvath USA

Expect more retailers to accelerate investments in generative artificial intelligence and use the technology to strengthen customer relationships and more…

eyefactive Presents Two World Firsts at ISE 2024 in Barcelona

eyefactive, a leading provider of touchscreen software and technologies, is proud to announce its participation at the Integrated Systems Europe (ISE) 202…

Amazon switching Just Walk Out tech for cart tech

April 3, 2024

Amazon is pulling out its Just Walk Out cashierless technology in Amazon Fresh stores being revamped and will not be deploying the technology in new stores.

Over half of shoppers view generative AI as boosting online experience

April 3, 2024

Over half of consumers, 58%, believe generative AI has already improved the online shopping experience, and 52% are likely to use gen AI tools to help with…

Petco COO talks personalization, employee role in retail customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Justin Tichy, Petco’s chief operating officer, shares insight on how Petco is personalizing the retail customer experience with what the retailer calls…

What Is Barcode Technology, And How Does It Impact Retailers?

Discover how barcode technology revolutionizes retail by enhancing inventory management, speeding up checkout processes, and improving customer experiences.

Scanners aim to make traveler security experience faster

March 28, 2024

The Myrtle Beach International Airport in South Carolina has deployed security checkpoint scanners aimed at making the security process faster for travelers.

Retail workers want more tech

March 27, 2024

A good number of retail workers, 40%, feel their employers don't invest in their tech needs and 20% feel it's a non-priority.

AI-powered retail: How to level-up in the human-centric digital evolution

AI is more than a technological upgrade; it represents a shift in the fabric of consumer engagement and an opportunity for business practice revitalization.