Embrace non-linear customer experiences in retail with AI

by Matt Whitmer — chief revenue officer and senior vice president of marketing, Mosaicx

AI is reshaping the way retailers connect with shoppers. Conversational AI tools, like intelligent virtual agents, use natural language processing and machine…

Vending machine dispenses hand-crafted micropottery

May 1, 2024

Samantha Marie, of PaperCut Pottery, has launched a vending machine that dispenses her small hand-crafted pottery items in Richmond, California, according to a…

Walmart will deploy autonomous forklifts for distribution centers

April 30, 2024

Walmart will leverage 19 autonomous forklifts from Fox Robotics at four distribution centers, according to a report at thescxchange.com.

AI-powered digital avatars: The next frontier for retail CX

Melding generative AI with digital avatar technologies stands to infuse global e-commerce with the face-to-face interactions shoppers are missing.

Missouri Walmart store pulls self-checkout kiosks

April 26, 2024

A Walmart in Shrewsbury, Missouri, is pulling out self-checkout kiosks and reinstalling traditional checkout lanes, according to a USA Today report.

ICX Summit celebrates 8th year this September

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The ICX Summit kicks off Sept. 9-11 in Charlotte, North Carolina, with notable keynotes and panelists on a wide range of retail customer experience topics.

Amazon selling smart cart tech to retailers

April 26, 2024

Amazon is selling its smart grocery cart technology as a service offering and the technology is in play at grocery locations.

Roadmap for retailers navigating privacy in the era of consumer data protection

by Tom Gleeson — CEO, Kepler Analytics

Reasons why retailers must reevaluate data collection and utilization strategies.

Wisconsin supermarket co-op goes digital with ordering

April 25, 2024

Willy Street Co-op, a group of cooperative supermarkets around Wisconsin's capital, has deployed digital ordering and fulfillment solutions from eGrowcery, a…

Neiman Marcus debuts immersive ‘retail-tainment’ experience

April 25, 2024

Neiman Marcus, in partnership with Balmain, has launched the 'Balmain Beach Club,' an immersive customer activation. The immersive experience is available in…

Vallarta Supermarkets optimizing product spacing, planning with Relex tech

April 23, 2024

Vallarta Supermarkets, a regional U.S.-based grocer, has selected Relex Solutions, a provider of unified supply chain and retail planning solutions, to support…

AI overload: The good, the bad, and the ugly impact on customer experience

by Tomer Azenkot — CEO, Vee24

With 92% of businesses leveraging AI-driven personalization for growth, and 62% of leaders noting enhanced customer retention, the power lies in AI's ability…

Retail workers: Our tech needs are ignored

April 22, 2024

Nearly half, 40%, of retail workers feel their tech needs are being ignored.

Four Seasons taps Sudhakar Veluru as CIO, EVP

April 22, 2024

Sudhakar Veluru has been named CIO and EVO at hospitality company Four Seasons.

A look at AI today, and down the road, in the retail industry

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Kathy Kimple, executive director of strategy at OSF Digital, explains how AI is shaping the retail industry in various ways including hyper-personalization of…

Optimizing Omnichannel Experiences with Best Labeling Practices for SMBs

Explore the transformative power of Star Micronics' smart labeling solutions to elevate SMBs’ omnichannel experiences and increase customer satisfaction.

Target sued over biometric data consent issue

April 18, 2024

A class action lawsuit has been filed against Target in Chicago, Illinois, regarding the alleged collection of biometric data without consent.

The value of loyalty programs for grocery stores

A loyalty program has a positive impact by increasing customer frequency, improving customer retention, growing the average basket, and ensuring profitability.

Presented by RetailCustomerExperience.com

GenAI investment top priority for nearly half of businesses

April 16, 2024

Investing in generative AI is a top priority for 45% of business leaders, and 97% of leaders at companies with more than an annual revenue of $1 billion or…

DIY home improvement retailer joins retail media platform

April 16, 2024

Leroy Merlin, a DIY home improvement and gardening retailer, has partnered with retail media platform Zitcha.