Budget Blinds picks ServiceTycoon to improve customer service

April 15, 2010

More than 160 owners of Budget Blinds, the fast-growing blinds franchise, have selected ClickSoftware’s ServiceTycoon at the recent Budget Blinds National…

1-800-FLOWERS.COM wins Mobile App of the Year award

April 13, 2010

1-800-FLOWERS.COM, Inc., a leading florist and gift shop, announced that its Mobile Flower & Gift Shop has been named winner of the Retail Info Systems…

Whole Foods adds electric car charging station

April 12, 2010

In what is being called "an experiment," Whole Foods has installed an electric car charging station at its store in downtown Austin, Texas.

OpinionLab upgrades its voice-of-customer suite

April 12, 2010

OpinionLab, provider of voice-of-customer (VOC) listening technologies, has announced the expansion of its mobile customer-feedback tools to better address the…

Two-thirds of Facebook users say it influences purchase decisions

A new report details how users of the social networking site use it to interact with brands and retailers.

Digital Signage Association, Self-Service & Kiosk Association merge to form Digital Screenmedia Association

April 12, 2010

The Digital Signage Association and the Self-Service & Kiosk Association have announced plans to merge and form a new organization called the Digital…

Nook coming to Best Buy, Kindle possibly coming to Target

April 11, 2010

It looks as if Apple's hugely successful iPad launch is spurring competitors into action: The Street reports that Amazon is considering bringing its Kindle…

Serge Blanco completes item-level RFID installation

April 8, 2010

TAGSYS, provider of item-level RFID infrastructure, announced in a press release that European fashion retailer Serge Blanco is using the TAGSYS RFID for…

"Heroes" star gets into the mobile retail world

by James Bickers — Editor, Networld Alliance

Greg Grunberg's Yowza app makes it easy for retailers to offer mobile coupons.

Building in-store interactive content that works

There is no limit as to what can be done with in-store media, but finding what works for your business is the challenge.

What does the iPad mean for retail self-service?

Software providers are already developing employee training and customer service apps for the new Apple device.

Redbox hints at unlimited streaming media plan

by James Bickers — Editor, Networld Alliance

April 6, 2010

If a recent survey sent out by DVD kiosk operator redbox is any indication, the company is thinking about getting into the streaming media business. High-Def…

Retail CRM vendor landscape and capabilities

No single vendor can deliver all functionality defined in this retail CRM solution map, but a few vendors are close. The commercially available multichannel…

MarketLive e-commerce platform adds iPad support

March 31, 2010

MarketLive Inc., a provider of e-commerce software and services for specialty retailers, today launched MarketLive Mobile v2, its next-generation mobile…

Informal poll bodes well for kiosks in retail

Better economy and improved public opinion are pushing more retailers to self-service.

Grocer Waitrose gathering real-time customer feedback

March 30, 2010

United Kingdom-based Retail Week reports that grocer Waitrose is deploying a real-time customer feedback system from Fizzback. The system will allow shoppers…

Molton Brown selects ATG to power cross-channel luxury experience

March 30, 2010

ATG, provider of commerce solutions, has announced that luxury retailer Molton Brown will deploy ATG Commerce to increase online sales and create an integrated…

Consumer survey on live help to be unveiled during webinar

March 28, 2010

The results of a survey of 3,000 consumers and their feelings about live help on retail Web sites will be released this Thursday during the webinar, "Online…

Remote management improves kiosk up-time, customer experience

By turning to remote monitoring and management, retailers can tremendously increase operational efficiencies.

Brightstar launches services suite for wireless retailers

March 22, 2010

Brightstar Corp., a global services company providing supply chain solutions and value-added distribution to the wireless industry, has launched a new…