Carrefour debuts unattended store with vending machines

February 1, 2024

Carrefour Group, a Paris, France-based global retailer, has introduced one of its unattended grocery stores in Zaventem, Belgium, according to a report in The…

NRS, AMS team on POS solution for retail fuel stations

January 31, 2024

National Retail Solutions, which operates a point-of-sale terminal-based platform and credit card processing for retailers, has teamed with AMS Energy…

Majority of retailers looking to invest in new customer loyalty tech

January 31, 2024

A hefty number of retailers and businesses, 89%, are planning to invest in new customer loyalty tech and strategies to improve the customer experience this…

Freshpet leverages chatbot to drive consumer trust, deeper customer relationship

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Freshpet went searching for a better way to provide a high-touch service to consumers. At the same time, the pet food brand wanted to streamline workflow…

Gaining the competitive edge in retail with AIoT technology

Retailers are under constant pressure to outperform their competition. In order to differentiate themselves, retailers must prioritize superior customer…

PacSun taps Nedap for RFID strategy

January 30, 2024

PacSun is partnering with Nedap to deploy RFID across the brand's store fleet.

How QSR’s benefit from Givex’s unified hospitality operating system

Givex’s Richard Bernans talks about their fully integrated and interoperable solutions for restaurants that include point-of-sale, self-ordering kiosks and…

Givex kiosk helps restaurants improve operational efficiency and customer experience

Richard Bernans, managing director at Givex, demonstrates the company’s enterprise kiosk solutions for restaurant operators.

Returns posing big challenge for retailers

January 30, 2024

More then half, 69%, of retailers and brands view product returns as a significant business challenge.

Signifi's Michael Harrison talks with Retail Customer Experience Editor, Judy Mottl

Michael Harrison, vice president of strategic accounts and a managing partner with Signifi Solutions, spoke with Judy Mottl, editor of Retail Customer…

7-Eleven debuts vending machine store in Singapore

January 29, 2024

7-Eleven has introduced a vending machine concept store at Geylang Bahru MRT station in Singapore, according to a mothership report.

Diebold Nixdorf debuts AI solution to combat retail shrink

January 26, 2024

Diebold Nixdorf Inc., a provider of retail solutions powering transactions and experiences for more than 150 retailers around the world, has introduced an…

Creating retail omnichannel experiences for Gen Alpha

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Gen Z was the digital native consumer. Gen Alphas are digital ninjas that are early to adopt and leverage the latest tech and that means a big pivot for…

Shop X to feature ‘Gachapon’ toy capsule machines

January 25, 2024

Shop X, a "micro village" featuring retail brands as part of the Post Houston downtown shopping complex in Houston, features Gachapon vending machines found in…

bp taps Diebold Nixdorf as retail tech provider

January 24, 2024

Global fuel retailer bp has signed an agreement with Diebold Nixdorf Inc. to serve as a preferred global partner for operational services and retail…

BBC: Self-checkout a failure

January 23, 2024

The BBC has joined the media chorus citing the poor performance of self checkout retail kiosks.

Enabling connected shopper journeys through AI

by Chris Todd — Sr. Manager of Demand Generation, CallTrackingMetrics

Supporting the connected journeys now essential for retailers requires overhauling outdated digital workflows struggling to uphold continuity standards.

How to get more value from direct-to-consumer models with generative AI

by Manu Goel — SVP for Data, Cloud, Experience and Digital Commerce, Genpact

Here are three ways generative AI can help consumer package goods organizations improve the direct-to-consumer strategy.

ICX intros ICX, BCX Advisory Council

Networld Media Group, the parent company of the ICX Association, is transitioning the Interactive Customer Experience Association Board to the Interactive…

Eye care brand taps PPDS for digital signage

January 18, 2024

Finland-based eye care specialist Silmäasema has partnered with Philips Professional Display Solutions (also known as PPDS) for digital signage in its retail…