University of San Diego campus market boasts frictionless shopping experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Students and staff never have to wait in line again at the university’s campus smart market thanks to autonomous technology from AiFi.

Retail ranks 3rd in client data leaks

September 19, 2023

The retail industry ranks third in client data leaks, with over 700 retail companies suffering data breaches during which various consumer data was leaked…

Eyewear shopping tech taps facial measurements

September 18, 2023

An eyewear retail technology that captures a customer's precise facial measurements via a kiosk aims to elevate the shopping experience when it comes to buying…

Nomination deadline extended for 2024 Top 50 retail innovators report

September 18, 2023

The 2024 Retail Customer Experience Top 50 report will highlight retail leaders who are innovating when it comes to creating extraordinary shopping…

How grocers can overcome operational hurdles of kiosks

by Bagrat Safaryan

Self-service kiosks are taking the grocery industry by storm, but that’s only when stores prepare their teams and budget.

Boost Your Foot Traffic With Videos Displayed On Digital Signage

Consumers are exposed to more ads than at any other time in history. So, with all of this competition, how do brick and mortar businesses grab the attention of…

ICXA honors 5 Elevate Award winners at annual summit

by Daniel Brown — Editor, Networld Media Group

The Interactive Customer Service Association announced winners of the 2023 Elevate Awards Tuesday evening during the annual summit in Charlotte, North Carolina.

AI won't replace employees, it will make CX better

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

A panel at the Interactive Customer Experience Summit in Charlotte from Sept. 11 to 13 tackled AI head on and how its real benefit is to improve the customer…

Foot Locker steps up customer experience via InMoment feedback analytics tech

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The footwear and sportswear retailer is tapping InMoment’s Spotlight intelligence application to steer all support and feedback streams in a central location…

4 reasons retailers should consider a managed service provider

by Tim Tang — Business Technologist, Hughes

Tim Tang offers up four ways an MSP can help a retailer do more with less as it strives to edge out the competition.

How Dave's Hot Chicken wins with authenticity

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Dave's Hot Chicken went from a parking lot pop-up to a fast casual juggernaut. The opening keynote at the Interactive Customer Experience Summit in Charlotte…

JCPenney investing $1B to boost customer experience, operations

September 7, 2023

JCPenney has created a self-funded reinvestment plan of more than $1 billion to enhance customer experience across its physical footprint, improve digital…

Seeking nominations for 2024 Top 50 retail innovators report

September 5, 2023

The 2024 Retail Customer Experience Top 50 report will highlight retail leaders who are innovating when it comes to creating extraordinary shopping…

Trek Bicycle’s device management strategy drives enhanced customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Improving mobile device management in the warehouse leads to meeting customer expectations tied to inventory, stock and delivery.

Lawmaker proposes $5K tax on retail self-checkout kiosks

September 4, 2023

An Evanston, Illinois councilman has proposed a $5,000 tax on retail checkout kiosks to benefit teen employment, according to an evanstonroundtable.com report.

Smart cities initiative features autonomous grocery store

September 4, 2023

Atlanta BeltLine Inc. is kicking off its digital inclusion strategy and announcing the partners for the organization's first smart cities demonstration project…

Artist employs vending machine to sell works

September 4, 2023

A Wisconsin artist has expanded his marketing effort with the aid of a vending machine that offers prints for $1, according to a volumeone.org report.

Amazon Just Walk Out tech in play at Maryland campus

September 1, 2023

Amazon's Just Walk Out technology, which lets shoppers skip the traditional check-out experience, is in play at Loyola University Maryland via Grubhub Campus…

Bookseller taps ChatGPT for personalized customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

ChatGPT offers the online used book retailer a boatload of opportunities and strategies to better meet customer expectations and drive a more personal customer…

Newegg deploys robotic picking system in warehouse

August 31, 2023

Newegg Commerce Inc., an e-commerce technology product retailer, has deployed the Geek+ shelf-to-person mobile picking systems that runs on autonomous mobile…