Transit system deploys Shoppers Drug Mart vending machines

January 20, 2022

Metrolinx, the Ontario, Canada transit system, has installed Shoppers Drug Mart vending machines at select GO transportation stations, according to a press…

OnQ expands touchless display features for retail market

January 19, 2022

OnQ, a manufacturer of retail displays, has expanded its Converge platform to deliver touchless interactive experiences in the store, according to a company…

Grocery TV adds 4,000 POS displays to network

January 19, 2022

Grocery TV, a digital advertising network, has added 4,000 point-of-sale displays to its network by partnering with retail wholesaler Wakefern Food…

March 25th Deadline for Elevate ICX Award Submissions

January 18, 2022

The Interactive Customer Experience (ICX) Association is now accepting nominations for its annual Elevate ICX Awards.

Exhibit floor a big draw at Self-Service Innovation Summit

Attendees at the Self-Service Innovation Summit found a wealth of innovation in the exhibit area, many demonstrating the customer experience advances discussed…

Luxury footwear brand taps Cegid tech to boost personalized experience

January 18, 2022

Aquazzura, an Italian luxury footwear brand, is deploying Cegid Retail's unified commerce and POS platform to drive a more personalized consumer experience and…

Omnichannel retailers boost self-service investments

January 17, 2022

Omnichannel retailers are increasing investments in "edge retail" solutions, including self-serve kiosks and automated boutiques, according to a survey…

J.C. Penney hires on 2 experts to drive digital strategy forward

January 17, 2022

Retailer J.C. Penney Co. has hired two technology leaders who will be focused on improving its digital strategy.

1-800-Flowers.com acquires Alice’s Table lifestyle operation

January 14, 2022

E-gift and floral retailer 1-800-Flowers.com has acquired Alice's Table, a lifestyle retailer that offers digital curated products as well as interactive live…

Carters deploys Nedap Retail tech to boost inventory accuracy, drive omnichannel growth

January 14, 2022

Carters, a clothing brand focused on babies and young children, has deployed Nedap Retail's ID Cloud platform in its U.S. retail store fleet.

The top 4 contact center KPIs and metrics that retailers need to start tracking

The four contact center KPIs and metrics that retailers must measure to generate higher revenue and drive increased business performance.

Scan-and-go is a lure for shoppers

January 13, 2022

A good majority, 77%, of shoppers are more willing to shop at a store if it offers a scan-and-go option, according to a Researchscape survey conducted on…

Beauty retailer to deploy Perfect Corp virtual try-ons via apps, kiosks

January 12, 2022

Tricoci Salons & Spas, a Chicago beauty retailer, has teamed with Perfect Corp to provide virtual try-ons, online skin diagnostics and data-driven…

CrownTV debuts digital signage app for displaying NFTs at retailers

January 12, 2022

Digital signage company CrownTV has released an app that will allow retailers and other businesses to display NFTs on digital displays in their retail…

IoT sensory market expected to grow to $54B by 2027

January 11, 2022

The global IoT sensor market is expected to grow from $9.5 billion in 2020 to $54 billion by 2027, representing a CAGR of 28.2%, according to a report by…

UST debuts AI-based personalized food, beverage recommendations tool

January 11, 2022

UST, a digital transformation solutions company, has launched UST AiSense, an AI-led solution that provides personalized food and beverage recommendations…

Tanger Outlets testbed for HempBox CBD vending machines

January 10, 2022

HempBox, a subsidiary of Green Globe International Inc., has teamed with High Street CBD, which owns and operates two CBD Stores in Columbus, Ohio, on a pilot…

CrownTV releases digital signage app for displaying NFTs at retailers

January 10, 2022

Digital signage company CrownTV has released an app that will allow retailers and other businesses to display NFTs on digital displays in their retail…

How to deliver a personalized in-store customer experience without compromising trust

by Bobby Marhamat — CEO, Raydiant

Learn why retailers and customers alike are better served by bringing data out of the darkness and into the light.

The future is now: 3 retail trends to watch

by Curtis Howse — Executive Vice President and Chief Executive Officer of the Home & Auto platform at Synchrony, Synchrony

As 2022 arrives here's a look at the top three trends in retail customer experience coming this year.