Interactive Customer Experience Summit coming to Chicago in June

December 12, 2014

The conference will focus on technologies such as digital signage, self-service kiosks, mobile and tablets, as well as emerging technologies like beacons…

Hancock Fabrics upgrades tech for POS, inventory, training

December 11, 2014

James Hayes, division vice president of IT for Hancock Fabrics, estimates that EarthLink's multi-faceted solution will save Hancock Fabrics approximately 2…

Reflektion launches visual site search for online retailers

December 10, 2014

The solution is generating an average of 315 percent more revenue per search term compared to standard site search.

Square reaches $100 million single-day sales milestone

December 10, 2014

Square also announced over 40 percent of its payment volume comes from sellers who process over $125,000 a year.

Mobile payments dominate the early holiday shopping season

by Will Hernandez — Editor, NetWorld Media Group

Consumers now more than ever are using their smartphones and tablets to shop on Thanksgiving, Black Friday and Cyber Monday.

Walgreens offering 'virtual doctor visits' through its mobile app

December 8, 2014

Available in both iOS and Android versions of the Walgreens mobile app, the platform enables users to consult virtually with physicians for a range of acute…

Webinar to delve into the impact of mobile on holiday shopping

December 8, 2014

Retail Customer Experience will host a free webinar that delves into the impact mobile technology is having on this holiday season, including analysis of this…

One in five Americans will soon purchase a wearable device

December 8, 2014

On an overall basis, more than four in 10 adults are very familiar with wearable computers.

UGG brings interactive signage to new concept store

by Christopher Hall — w, t

The first-ever UGG Australia technology-driven concept store opened last month in the Washington, D.C., metropolitan area, featuring interactive digital…

The basics of bitcoin for retail

E-commerce and brick-and-mortar retailers targeting millennials and other tech-savvy consumers should give serious consideration to accepting the virtual…

A customer service robot lands a retail job

by Jeannie Walters — Chief Customer Experience Investigator, 360Connext

Lowe's is experimenting with customer service robots. What could possibly go wrong?

Swirl releases results of retail beacon marketing campaigns

November 25, 2014

The Swirl platform is currently deployed at retailers throughout the U.S. and Canada, including Lord & Taylor, Hudson's Bay, Urban Outfitters, Alex & Ani…

Mood Media, Shazam announce 'Shazam In-Store'

November 25, 2014

According to the companies, Shazam-In Store, part of Shazam's larger expansion strategy into consumer-facing environments, is integrated into the existing…

Square plans to accept Apple Pay

November 24, 2014

Founder Jack Dorsey says support will come in 2015.

Webinar spells out five big mistakes retailers are making with mobile this year

by James Bickers — Editor, Networld Alliance

As the holiday shopping season really gets underway, retailers need to make their online shopping experiences as frictionless as possible. This presentation…

Shazam coming to 200 shopping malls

by Christopher Hall — w, t

The Shazam mobile app will now bring shoppers and advertisers even closer together at ground zero for the retail experience, the shopping mall, via digital…

Microsoft wins award for Titanfall retail launch

by James Bickers — Editor, Networld Alliance

The launch included midnight debuts of the game, and featured 10 minutes of original content unique to the stores.

Whole Foods testing new interactive tech in Georgia store

November 17, 2014

The installations create an informative, entertaining and streamlined shopping experience, including connecting shoppers more closely to the farmers who…

Trade association set to host mobile payments session in DC

November 14, 2014

The Merchants Payments Coalition wants to educate Congress members and their staffs about upcoming innovations in payments.

Rebecca Minkoff debuts first interactive store

by James Bickers — Editor, Networld Alliance

The luxury brand is debuting its new store, featuring "connected walls" and high-tech dressing rooms.