Maritz webinar to discuss customer experience measurement

September 10, 2013

On September 18, Retail Customer Experience will host "How to truly make a difference with your customer experience measurement program," a free live webinar…

Retailers 'behind the curve' with tablets

September 6, 2013

In a new commentary published in The Guardian, Simon Black, CEO of payment gateway provider Sage Pay, says that retailers are "still behind the curve" when it…

The Shopping Channel launches new online experience

September 6, 2013

Ontario-based THE SHOPPING CHANNEL helps Canadians discover something new every day — and beginning today, the way to discovery becomes easier and even better.

Digital Signage Today releases industry future trends report

September 5, 2013

Retailers have more options than ever when it comes to using digital technology to engage and serve customers. But what is around the bend that should…

Three lessons sci-fi can teach us about interactive experiences

Wouldn't it be great if all you had to do to create an awesome interactive experience was copy what we see in the movies?

VeriFone aims new tablet mPOS solution at ISOs, acquirers

September 4, 2013

VeriFone Systems Inc. has launched a new point-of-sale software platform and support infrastructure designed to help ISOs and acquirers provide tablet POS…

Moving past the showroom challenge: The beauty of Sephora's customer-centric approach

by Jeannie Walters — Chief Customer Experience Investigator, 360Connext

Many retailers have been spending a lot of time and energy battling showrooming.

Should marketers trust their gut or their data?

According to a recent study, 80 percent of marketers are making decisions based on their gut instincts.

Commentary: The showrooming myth

The "false paradigm of showrooming" will only distract retailers from the real task at hand.

OfficeMax opens 'store of the future' in Chicago

August 28, 2013

OfficeMax Inc. has announced the opening of its first Chicago-area OfficeMax Business Solutions Center — the retailer's new store format designed to provide…

AT&T talks customer experience at RCEES

Amanda Collins, Customer Experience Manager for AT&T flagship store in Chicago, gave a presentation at this year's Retail Customer Experience Executive Summit…

PCI DSS 3.0 changes focus on risks, simplify compliance

New requirements focus on mitigating some of the most frequently seen risks that have led to data compromise.

Sears seeks retail innovation from Silicon Valley

August 27, 2013

Sears is showing the retail world that it's serious in its efforts for a technology turnaround. The retailer announced today the winners of its Startup …

NCR retail tech to deploy in four Chinese shopping malls

August 26, 2013

NCR Corporation today announced that it is providing retail technology solutions to four major shopping malls in China: Beijing Baishang Life Mall, Chengdu…

GiftLogic puts a finger on retail security

August 21, 2013

The developers of GiftLogic point of sale software announced the rollout of fingerprint integration into its platform.

Consumer advocacy groups up in arms over 'return profiles'

August 19, 2013

Although retailers claim it's a move to fight fraud, the tracking of customer returns is yet another retail technology coming under fire from consumers.

Squawk Box talks about retail's tracking habit

August 19, 2013

A recent segment on CNBC's Squawk Box addressed the "creepy" practice of brick-and-mortar retailers using technology to track and gather data on in-store…

American Apparel implements RFID tool from Impinj

August 12, 2013

UHF Gen2 radio frequency identification technology provider Impinj Inc. today announced that retailer American Apparel is using a a fully automated Senitron…

IKEA's 2014 catalog lets shoppers virtually furnish a room (Video)

August 6, 2013

IKEA has stepped up its augmented reality game with the latest round of AR features embedded in its 2014 catalog — cementing the retailer's place at the…

VeriFone seeks to simplify payments with Point launch

August 5, 2013

VeriFone Systems Inc. announced the launch of a new payment-as-a-service solution that it said simplifies payment complexities for its direct merchant…