Leveraging Engagement Technology for the Holiday Season

Learn four touchpoints to provide an exceptional customer experience.

Presented by HP Inc.

Celerant adds mobile interface to its back-office retail suite

December 1, 2011

Celerant Technology has announced mobile applications for back-office retail functions, allowing for daily procedures to be simplified and completed in a…

Tracking customers via cell phones: Good marketing or privacy invasion?

Two malls halted testing the new technology after a U.S. senator said it invades consumer privacy.

ShopWith.It may be a hit this holiday shopping season

by Annamaria Turano — Executive Director, MCAworks

A new, free social media app launched today, Dec 1st, taking shopping-and-socializing to a new level in the digital world. The ShopWith.It app promises to be…

Best Buy Canada launches self-branded DVD kiosks

The retail giant is testing the market to see if there's room for another DVD kiosk option.

M-commerce sales shoot up as more consumers buy via mobile

Sales will nearly double this year and more than quadruple again by 2015, report says.

Cellfire helping developers to integrate grocery coupons into apps

November 30, 2011

Cellfire Inc. today launched QBridge, a software developer kit (SDK) designed to help developers integrate digital grocery coupons into their existing…

If you build it, they will come. Really.

by Paul Flanigan — Founder, The Preset Group

When Mark Zuckerberg was developing Facebook, he knew it would resonate with people who wanted an alternative to MySpace. He knew that a great platform for…

What if your cash register could count people and not just cash?

by Mike Wittenstein — Customer Experience and Service Designer, Storyminers

Since the invention of the cash register by James Ritty in 1879, shopkeepers have been using the device to count cash. With the interconnectivity that today's…

Moosejaw Stores implement mobile POS

November 28, 2011

Shoppers at Moosejaw, an outdoor adventure apparel and gear retailer, will now be able to pay for items via any employee instead of waiting at a check-out…

Apple employees: We know where you are

November 28, 2011

Apple employees in Palo Alto, Calif., know the location of all their customers, thanks to a new technology the company is using to help speed purchases.

Malls say 'No' to tracking customers via cell phones

November 28, 2011

Two malls planning to test new technology designed to track shoppers' movements via cell phone signals have nixed those plans after a U.S. senator raised…

Father of RFID dead at 89

November 28, 2011

Charles Walton, inventor of the RFID technology, died Nov. 6 at the age of 89 in California, according to Network World. A memorial service is set for Dec. 1…

Malls tracking customer behavior via cell phones

November 27, 2011

Shopping malls in the U.S. have started collecting data about shoppers via their cell phones.

Teijin's smart shelf-management system coming in December

November 27, 2011

A digital smart shelf-management system will be available Dec. 19 from Teijin Fibers Limited, the core company of the Teijin group's polyester fibers business.

PayPal announces monster increase in its m-payment volume on Thanksgiving/Black Friday

by James Wester — Editor 1, Mobile Payments Today

Payment processor releases data on consumers' mobile payment trends over holiday weekend.

EBay, PayPal predict the coming of "couch commerce" this Thanksgiving

November 21, 2011

It’s not just m-commerce, it's "couch commerce." And if eBay is right, couch commerce is going to be a big part of this year's holiday retail season.

Toys "R" Us intros new mobile solutions

November 21, 2011

Toys"R"Us shoppers have more ways to stock up on gifts this holiday season. In addition to updates made to store's iPhone and Android apps, Toys R Us has…

CVS debuts new mobile features

November 20, 2011

Customers using smartphones can now scan refills, check ExtraBucks Rewards and order prints from CVS/pharmacy Photo Centers.

Shopkick rewards Visa cardholders

November 20, 2011

Visa Inc. has announced that its mobile app, Shopkick, now allows mobile users to earn more redeemable "kicks" by linking their eligible Visa debit or credit…