Givex kiosk helps restaurants improve operational efficiency and customer experience

Richard Bernans, managing director at Givex, demonstrates the company’s enterprise kiosk solutions for restaurant operators.

Returns posing big challenge for retailers

January 30, 2024

More then half, 69%, of retailers and brands view product returns as a significant business challenge.

Signifi's Michael Harrison talks with Retail Customer Experience Editor, Judy Mottl

Michael Harrison, vice president of strategic accounts and a managing partner with Signifi Solutions, spoke with Judy Mottl, editor of Retail Customer…

7-Eleven debuts vending machine store in Singapore

January 29, 2024

7-Eleven has introduced a vending machine concept store at Geylang Bahru MRT station in Singapore, according to a mothership report.

Diebold Nixdorf debuts AI solution to combat retail shrink

January 26, 2024

Diebold Nixdorf Inc., a provider of retail solutions powering transactions and experiences for more than 150 retailers around the world, has introduced an…

Creating retail omnichannel experiences for Gen Alpha

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Gen Z was the digital native consumer. Gen Alphas are digital ninjas that are early to adopt and leverage the latest tech and that means a big pivot for…

Shop X to feature ‘Gachapon’ toy capsule machines

January 25, 2024

Shop X, a "micro village" featuring retail brands as part of the Post Houston downtown shopping complex in Houston, features Gachapon vending machines found in…

bp taps Diebold Nixdorf as retail tech provider

January 24, 2024

Global fuel retailer bp has signed an agreement with Diebold Nixdorf Inc. to serve as a preferred global partner for operational services and retail…

BBC: Self-checkout a failure

January 23, 2024

The BBC has joined the media chorus citing the poor performance of self checkout retail kiosks.

Enabling connected shopper journeys through AI

by Chris Todd — Sr. Manager of Demand Generation, CallTrackingMetrics

Supporting the connected journeys now essential for retailers requires overhauling outdated digital workflows struggling to uphold continuity standards.

How to get more value from direct-to-consumer models with generative AI

by Manu Goel — SVP for Data, Cloud, Experience and Digital Commerce, Genpact

Here are three ways generative AI can help consumer package goods organizations improve the direct-to-consumer strategy.

ICX intros ICX, BCX Advisory Council

Networld Media Group, the parent company of the ICX Association, is transitioning the Interactive Customer Experience Association Board to the Interactive…

Eye care brand taps PPDS for digital signage

January 18, 2024

Finland-based eye care specialist Silmäasema has partnered with Philips Professional Display Solutions (also known as PPDS) for digital signage in its retail…

Walmart boasts largest drone delivery footprint

January 17, 2024

Walmart is expanding its drone delivery footprint and it will soon be available to 75% of the Dallas-Fort Worth area. That's about 1.8 million additional…

Leverage post-purchase tech to build lifelong fans

by Ken Rapp — CEO, Blustream

With cost-effective product ownership technology, retailers can stay competitive, get more from their customer acquisition costs, and create meaningful…

Leveraging AIoT video technology to improve retail efficiency

By leveraging high-definition cameras and AI analytics, AIoT powered video systems offer features like remote inspection, crowd density monitoring, heat…

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Loss prevention driving retail store tech investment

January 10, 2024

Retailers are focused on omnichannel efficiency and also wrestling with loss prevention and both are driving store tech investments.

MDM takes customer experience to the next level

by Retail Customer Experience

A deep dive into the symbiotic relationship between the growing demand for self-service solutions and the transformative potential of MDM in shaping a superior…

Costco installs off-grid electrification at distribution center

January 9, 2024

Costco Wholesale has deployed its first U.S. fleet of off-grid electrified structures at its Mira Loma, California, distribution center, according to a press…

AI ranks high on retail CX 2024 predictions

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

When it comes to 2024 retail customer experience leaders expect AI to play a starring role given its prominence in 2023.