Fleet Feet teams with Progress Retail to drive employee engagement

November 20, 2024

Fleet Feet, a specialty running retailer, has teamed up with Progress Retail, an operations and learning platform, to drive greater employee engagement and…

Three emerging gift card trends driving popularity and revenue

As gift cards increasingly become part of the operational strategy, here are three trends emerging in the gift card market that will shape the path forward.

Presented by RetailCustomerExperience.com

Steven King to talk future of AI-powered automation at Self-Service Innovation Summit

by Sandra Carpenter — Editor, Networld Media Group

Steven King is a keynote speaker at the Self-Service Innovation Summit, where he will discuss how AI-powered robots are revolutionizing industries. The summit…

Target supply chain, store staff ready for the busy holiday season

November 15, 2024

With over 400,000 team members — and approximately 100,000 seasonal hires — Target COO Michael Fiddelke said the omnichannel retailer is ready for the holiday…

Fashion retailer taps Inspectorio to improve customer satisfaction, quality processes

November 14, 2024

Lojas Renner, an omnichannel fashion retailer in Brazil, is deploying Inspectorio's AI-powered supply chain platform for improvement on quality processes as…

Self-Service Innovation Summit: Driving profitable self-service retail in high-traffic locations

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

A panel talk, “Self-Service Retail: A Profitable Path to Growth in High-Traffic Locations,” will offer expert insight at the Self Service Innovation Summit…

How AI and voice-speech interaction is transforming kiosk customer experience

by Daniel Brown — Editor, Networld Media Group

AI has taken the world by storm, and it has transformed numerous aspects of customer experience across restaurant, QSR, and self-service contexts, including…

Instacart expands Caper Carts footprint

November 12, 2024

Instacart has added multiple local and independent grocers to the list of clients adopting its AI-powered Caper Carts.

Microsoft's formula for best e-commerce shopping experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Microsoft has developed a formula that promises to achieve success and the formula is mapped out in a free one-hour webinar detailing the three critical…

Consumers embracing AI-powered customer support

November 12, 2024

Consumers are increasingly embracing AI-powered customer support with younger generations more likely to report AI is making customer service more helpful

National Retail Solutions teams with LottoShield on securing ticket sales

November 7, 2024

National Retail Solutions, a provider of POS solutions for independent retailers, is partnering with LottoShield, an lottery fraud prevention system designed…

Hyosung, eGlobal team up to reimagine retail ATMs

November 6, 2024

Hyosung Americas, a provider of ATM and self-service kiosk solutions, has partnered with eGlobal to launch a pilot program for Hyosung Pay, a retail ATM…

Microsoft’s formula for the best e-commerce customer experience

In an era where online shopping is a commodity and brands are drowning in the sea of sameness, customer experience is the last true differentiator for…

Redbox kiosks hacked, customer data exposed

November 1, 2024

Customers of the now-defunct Redbox movie rental kiosks may be at risk of identity theft after a programmer revealed a security flaw, according to a New York…

Gold retailer taps Tera Fead as COO

October 29, 2024

American Hartford Gold has tapped Tera Fead as its new COO.

Vince taps Teamwork Commerce for POS at flagship store

October 28, 2024

Vince, a high-end fashion retailer in London, has deployed Teamwork Commerce's POS solution at its flagship store in London.

The future of retail: Embracing cashless transactions, enhanced connectivity

by Stephen Kowal

With the rise of cashless payments and innovative app-based payment services, the issue of in-store connectivity becomes crucial. It will require implementing…

Redbox bankruptcy leaves retailers dealing with abandoned kiosks

October 24, 2024

Since Redbox's chapter 7 bankruptcy filing, more and more major retailers are grappling with what to do with the abandoned kiosks. Walgreens, for example…

MovieMax cinema launch features self-service kiosks

October 24, 2024

The MovieMax Cinemas grand opening in Kalyani Nagar, Pune features digital kiosks for self-service ticket bookings and an interactive selfie corners to boost…

Small stores, big footprint: 3 ways retailers can leverage digital tech to optimize small spaces

by Greg Jones — CEO, tutch

While digital technology has arguably driven shoppers away from physical stores, it also holds the key to bringing them back. By integrating digital elements…